Dell PowerVault TL1000 - Manual (Page 123)

Problem Area If... Then...
Error Codes or
TapeAlert Flags The library issued an error code... 1. Make note of the error code.
2. Power cycle the library.
a. If the error recurs, see Appendix A, “Error codes,”
on page A-1.
b. If the error does not recur, resume normal library
operations.
An error message was received
by way of email notification (if
enabled)...
A TapeAlert flag was received...
1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert recurs, see Appendix B, “TapeAlert
flags,” on page B-1.
b. If the TapeAlert does not recur, resume normal
library operations.
The error code represents an
unrecoverable error... See “Contacting Dell technical support” on page 7-2.
You get repeated errors...
1. Reset the library.
2. If the library is still reporting errors, power cycle the
library. If no errors are reported, resume normal
library operations.
3. If the library still fails, reset factory defaults. If no
errors are reported, resume normal library operations.
4. If the problem persists, see “Contacting Dell technical
support” on page 7-2.
You are experiencing a problem
with your library and no error
code was created...
1. Run Library Verify to identify and resolve the
problem. See “Running library verify diagnostic
procedures” on page 4-14.
2. If the problem persists, see “Contacting Dell technical
support” on page 7-2.
Firmware The Library firmware does not
complete the boot-up process and
appears hung... Failure of the login screen to display on the Operator
Panel in 15 minutes indicates that the boot-up process is
not completing.
1. Power OFF the library and wait at least 1 minute
before the library is powered ON to recover from the
problem.
2. If a library firmware update was completed, try
repeating the update procedure.
All firmware (library and drive)
is not at the latest level... See “Updating library and drive firmware” on page 4-38.
Front Panel LEDs One or more front panel LEDs is
ON or blinking... See “Interpreting front panel LEDs” on page 6-8.
Host Attachment
Interface You are experiencing host
attachment interface problems... See “Isolating host attachment interface problems” on
page 6-7.
Installation and
Configuration You are experiencing trouble
installing or configuring your
library... See “Installation and configuration problems” on page
6-8.
ITDT-DCR The Performance Test duration
varies... Items affecting the duration of the test:
v The level of adapter device driver
v Your adapter model and type
Chapter 6. Troubleshooting 6-5
|
|
|
|
|
|