Document Outline

• Get started
  • Accessibility
  • HP EcoSolutions (HP and the Environment)
    • Manage Power
    • Optimize Printing Supplies
  • Understand the printer parts
    • Front view
    • Printing supplies area
    • Back view
  • Use the printer control panel
    • Overview of buttons and lights
    • Control panel display icons
    • Change printer settings
      • Select the mode
      • To select a different mode
      • To change settings for a mode
      • Change the printer settings
  • HP Digital Solutions
    • HP Digital Scan (Scan to computer and Scan to Email)
    • HP Digital Fax (Fax to PC and Fax to Mac)
  • Select print paper
    • Recommended papers for printing and copying
    • Recommended papers for photo printing
    • Tips for selecting and using paper
  • Load an original on the scanner glass
  • Load an original in the automatic document feeder (ADF)
  • Load paper
    • Load standard-size paper
    • Load envelopes
    • Load cards and photo paper
    • Load custom-size paper
  • Insert a memory device
  • Install the accessories
    • Install the automatic two-sided printing accessory (duplexer)
    • Turn on accessories in the printer driver
      • To turn on accessories (Windows)
      • To turn on accessories on (Mac OS X)
  • Maintain the printer
    • Clean the scanner glass
    • Clean the exterior
    • Clean the automatic document feeder
    • Restore factory defaults
  • Update the printer
    • Update the printer using the embedded web server
    • Update the printer using the printer control panel
  • Open the HP printer software (Windows)
  • Turn the printer off
• Print
  • Print documents
    • Print documents (Windows)
    • Print documents (Mac OS X)
  • Print brochures
    • Print brochures (Windows)
    • Print brochures (Mac OS X)
  • Print on envelopes
    • Print on envelopes (Windows)
    • Print on envelopes (Mac OS X)
  • Print photos
    • Print photos on photo paper (Windows)
    • Print photos on photo paper (Mac OS X)
    • Print photos from a memory device
  • Print on special and custom-sized paper
    • Print on special or custom-sized paper (Mac OS X)
    • Set up custom sizes (Mac OS X)
  • Print borderless documents or photos
    • Print borderless documents or photos (Windows)
    • Print borderless documents or photos (Mac OS X)
  • Print on both sides (duplexing)
    • Perform two-sided printing (Windows)
    • Perform two-sided printing (Mac OS X)
  • Tips for print success
• Scan
  • Scan an original
    • Scan to a computer
      • Scan an original to a computer from the printer control panel
      • Scan an original to a computer from HP printer software
    • Scan to a memory device
    • Scan to Email
  • Scan using Webscan
  • Scanning documents as editable text
    • To scan documents as editable text
    • Guidelines for scanning documents as editable text
• Copy
  • Copy documents
  • Change copy settings
  • Save copy settings
• Fax
  • Send a fax
    • Send a standard fax
    • Send a standard fax from the computer
    • Send a fax manually from a phone
    • Send a fax using monitor dialing
    • Send a fax from memory
    • Schedule a fax to send later
    • Send a fax to multiple recipients
    • Send a fax in Error Correction Mode
  • Receive a fax
    • Receive a fax manually
    • Set up backup fax
    • Reprint received faxes from memory
    • Poll to receive a fax
    • Forward faxes to another number
    • Set the paper size for received faxes
    • Set automatic reduction for incoming faxes
    • Block unwanted fax numbers
      • Add numbers to the junk fax list
      • Remove numbers from the junk fax list
      • Print a Junk Fax Report
    • Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
      • Fax to PC and Fax to Mac requirements
      • Activate Fax to PC and Fax to Mac
      • Modify Fax to PC and Fax to Mac settings
  • Set up speed-dial entries
    • Set up and change speed-dial entries
    • Set up and change group speed-dial entries
    • Delete speed-dial entries
    • Print a list of speed-dial entries
  • Change fax settings
    • Configure the fax header
    • Set the answer mode (Auto answer)
    • Set the number of rings before answering
    • Change the answer ring pattern for distinctive ring
    • Set the dial type
    • Set the redial options
    • Set the fax speed
    • Set the fax sound volume
  • Fax and digital phone services
  • Fax over Internet Protocol
  • Use reports
    • Print fax confirmation reports
    • Print fax error reports
    • Print and view the fax log
    • Clear the fax log
    • Print the details of the last fax transaction
    • Print a Caller ID Report
    • View the Call History
• Web Services
  • What are Web Services?
    • HP ePrint
    • Printer Apps
  • Set up Web Services
    • Set up Web Services using the printer control panel
    • Set up Web Services using the embedded web server
    • Set up Web Services using the HP printer software
  • Use Web Services
    • HP ePrint
      • Print using HP ePrint
      • Find the printer's email address
      • Turn off HP ePrint
    • Printer Apps
      • Use Printer Apps
      • Manage Printer Apps
      • Turn off Printer Apps
  • Remove Web Services
• Work with ink cartridges
  • Information on ink cartridges and the printhead
  • Check the estimated ink levels
  • Printing with black or color ink only
  • Replace the ink cartridges
  • Store printing supplies
  • Anonymous usage information storage
• Solve a problem
  • HP support
    • Obtain electronic support
    • HP support by phone
      • Before you call
      • Phone support period
      • Telephone support numbers
      • After the phone support period
  • General troubleshooting tips and resources
  • Solve printer problems
    • The printer shuts down unexpectedly
    • The printer is making some unexpected noises
    • Alignment fails
    • The printer is not responding (nothing prints)
    • The printer prints slowly
      • Solution 1: Use a lower print quality setting
      • Solution 2: Check the ink levels
      • Solution 3: Contact HP support
    • Blank or partial page printed
    • Something on the page is missing or incorrect
    • Placement of the text or graphics is wrong
  • Print quality troubleshooting
    • Solution 1: Make sure you are using original HP ink cartridges
    • Solution 2: Check the ink levels
    • Solution 3: Check the paper loaded in the input tray
    • Solution 4: Check the paper type
    • Solution 5: Check the print settings
    • Solution 6: Print and evaluate a print quality report
    • Solution 7: Contact HP support
  • Solve paper-feed problems
  • Solve copy problems
    • No copy came out
    • Copies are blank
    • Documents are missing or faded
    • Size is reduced
    • Copy quality is poor
    • Copy defects are apparent
    • The printer prints half a page, then ejects the paper
    • Paper mismatch
  • Solve scan problems
    • Scanner did nothing
    • Scan takes too long
    • Part of the document did not scan or text is missing
    • Text cannot be edited
    • Error messages appear
    • Scanned image quality is poor
    • Scan defects are apparent
  • Solve fax problems
    • The fax test failed
      • The "Fax Hardware Test" failed
      • The "Fax Connected to Active Telephone Wall Jack" test failed
      • The "Phone Cord Connected to Correct Port on Fax" test failed
      • The "Using Correct Type of Phone Cord with Fax" test failed
      • The "Dial Tone Detection" test failed
      • The "Fax Line Condition" test failed
    • The display always shows Phone Off Hook
    • The printer is having problems sending and receiving faxes
    • The printer is having problems sending a manual fax
    • The printer cannot receive faxes, but can send faxes
    • The printer cannot send faxes, but can receive faxes
    • Fax tones are recorded on my answering machine
    • The phone cord that came with my printer is not long enough
    • Color faxes do not print
    • The computer cannot receive faxes (Fax to PC and Fax to Mac)
  • Solve problems using Web Services and HP websites
    • Solve problems using Web Services
    • Solve problems using HP websites
  • Solve memory device problems
    • The printer cannot read the memory device
    • The printer cannot read photos on the memory device
  • Solve network problems
    • Solve Ethernet network problems
    • Solve wireless problems
      • Basic wireless troubleshooting
      • Advanced wireless troubleshooting
        • Step 1: Make sure your computer is connected to your network
        • Step 2: Make sure that the printer is connected to your network
        • Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
        • Step 4: Make sure the printer is online and ready
        • Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows onl ...
        • Step 6: Check to see if the firewall software is blocking communication
      • After resolving the problems
    • Reset the Printer Network Settings
  • Configure your firewall software to work with the printer
  • Solve printer management problems
    • Embedded web server cannot be opened
  • Troubleshoot installation issues
    • Hardware installation suggestions
    • HP software installation suggestions
  • Understand the Printer Status Report
  • Understand the network configuration page
  • Printhead maintenance
    • Clean the printhead
    • Align the printhead
  • Uninstall and reinstall the HP software
  • Clear jams
    • Clear paper jams
    • Avoid paper jams
• Technical information
  • Warranty information
    • Hewlett-Packard limited warranty statement
    • Ink cartridge warranty information
  • Printer specifications
    • Physical specifications
    • Product features and capacities
    • Processor and memory specifications
    • System requirements
    • Network protocol specifications
    • Embedded web server specifications
    • Paper specifications
      • Understand specifications for supported paper
        • Understand supported sizes
        • Understand supported paper types and weights
      • Set minimum margins
      • Guidelines for printing on both sides of a page
    • Print resolution
    • Copy specifications
    • Fax specifications
    • Scan specifications
    • Web Services specifications
      • HP ePrint
      • Printer Apps
    • HP website specifications
    • Environmental specifications
    • Electrical specifications
    • Acoustic emission specifications
    • Memory device specifications
      • USB flash drives
  • Regulatory information
    • Regulatory Model Number
    • FCC statement
    • Notice to users in Korea
    • VCCI (Class B) compliance statement for users in Japan
    • Notice to users in Japan about the power cord
    • Noise emission statement for Germany
    • GS Declaration (Germany)
    • Notice to users of the U.S. telephone network: FCC requirements
    • Notice to users of the Canadian telephone network
    • Notice to users in the European Economic Area
    • Notice to users of the German telephone network
    • Australia wired fax statement
    • European Union Regulatory Notice
    • Regulatory information for wireless products
      • Exposure to radio frequency radiation
      • Notice to users in Brazil
      • Notice to users in Canada
      • Notice to users in Taiwan
      • Notice to users in Mexico
      • Notice to users in Japan
  • Environmental product stewardship program
    • Paper use
    • Plastics
    • Material safety data sheets
    • Recycling program
    • HP inkjet supplies recycling program
    • Disposal of waste equipment by users in private households in the European Union
    • Power consumption
    • Chemical Substances
    • Battery information
      • Battery disposal in Taiwan
      • Attention California users
      • Battery disposal in the Netherlands
    • RoHS notices (China only)
    • RoHS notices (Ukraine only)
  • Third-party licenses
• HP supplies and accessories
  • Order printing supplies online
  • Supplies
    • Ink cartridges
    • HP paper
• Additional fax setup
  • Set up faxing (parallel phone systems)
    • Select the correct fax setup for your home or office
    • Case A: Separate fax line (no voice calls received)
    • Case B: Set up the printer with DSL
    • Case C: Set up the printer with a PBX phone system or an ISDN line
    • Case D: Fax with a distinctive ring service on the same line
    • Case E: Shared voice/fax line
    • Case F: Shared voice/fax line with voice mail
    • Case G: Fax line shared with computer modem (no voice calls received)
      • Set up the printer with a computer dial-up modem
      • Set up the printer with a computer DSL/ADSL modem
    • Case H: Shared voice/fax line with computer modem
      • Shared voice/fax with computer dial-up modem
      • Shared voice/fax with computer DSL/ADSL modem
    • Case I: Shared voice/fax line with answering machine
    • Case J: Shared voice/fax line with computer modem and answering machine
      • Shared voice/fax line with computer dial-up modem and answering machine
      • Shared voice/fax line with computer DSL/ADSL modem and answering machine
    • Case K: Shared voice/fax line with computer dial-up modem and voice mail
  • Serial-type fax setup
  • Test fax setup
• Network setup
  • Set up the printer for wireless communication
    • Before you begin
    • Set up the printer on your wireless network
      • Set up the printer using the HP printer software
      • Set up the printer using the Wireless Setup Wizard
      • Set up the printer using WiFi Protected Setup (WPS)
        • To connect the printer using the Push Button Method
        • To connect the printer using the PIN Method
      • Set up the printer using the embedded web server (EWS)
    • Change the connection type
      • Change from an Ethernet connection to a wireless connection
      • Change from a USB connection to a wireless connection
      • Change from a wireless connection to a USB or Ethernet connection
    • Test the wireless connection
    • Guidelines for ensuring wireless network security
      • Overview of security settings
      • Add hardware addresses to a wireless router (MAC filtering)
      • Other wireless security guidelines
    • Guidelines for reducing interference on a wireless network
  • Change basic network settings
    • View and print network settings
    • Turn the wireless radio on and off
  • Change advanced network settings
    • Set link speed
    • View IP settings
    • Change IP settings
    • Reset network settings
  • HP wireless direct printing
    • Turn on HP wireless direct printing
    • Print from a wireless-capable mobile device
    • Print from a wireless-capable computer
      • Print from a wireless-capable computer (Windows)
      • Print from a wireless-capable computer (Mac OS X)
• Printer management tools
  • Toolbox (Windows)
    • Open the Toolbox
  • HP Utility (Mac OS X)
    • To open HP Utility
  • Embedded web server
    • About cookies
    • To open the embedded web server
• How do I?
• Errors (Windows)
  • Fax memory full
  • Unable to communicate with printer
  • Low on ink
  • Cartridge Problem
  • Replace the ink cartridge
  • Paper Mismatch
  • The cartridge cradle cannot move
  • Paper Jam
  • The printer is out of paper
  • Printer Offline
  • Printer Paused
  • Document failed to print
  • Printer failure
  • Door or cover open
  • Previously used ink cartridge installed
  • Ink cartridges depleted
  • Ink cartridge failure
  • Printer supply upgrade
  • Printer supply upgrade successful
  • Printer supply upgrade problem
  • Non-HP ink cartridges installed
  • Using Original HP Cartridges has its Rewards
  • Counterfeit Cartridge Advisory
  • Used, Refilled or Counterfeit Cartridge Detected
  • Use SETUP cartridges
  • Do not use SETUP cartridges
  • Not enough ink at startup
  • Use black ink only?
  • Use color ink only?
  • Incompatible ink cartridges
  • Ink sensor failure
  • Ink sensor warning
  • Problem with printer preparation
  • Color cartridge out of ink
  • Black cartridge out of ink
  • Automatic document feeder cover open
  • Problem with ink system
• Index