Document Outline

• What's New in the CC-SG Administrators Guide
• Introduction
  • Prerequisites
  • Terminology/Acronyms
  • Client Browser Requirements
• Accessing CC-SG
  • Browser-Based Access via the CC-SG Admin Client
    • JRE Incompatibility
  • Thick Client Access
    • Install the Thick Client
    • Use the Thick Client
  • CC-SG Admin Client
• Getting Started
  • Licensing - Getting Started - New and Existing Customers
  • Licensing - Basic License Information
    • Available Licenses
    • Find Your Physical Appliance Host ID and Check Number of Nodes In Database
  • Licensing - New Customers - Physical Appliance
    • Licensing - Clusters - New Customers
  • Licensing - Virtual Appliance with License Server
    • Virtual Appliance Installation Requirements
    • Download Installation Files
    • Install License Server Software on a Linux or Windows Server
      • Linux Server
      • Windows Server
    • Get Your License
    • Copy the License File to the License Server
      • Linux Server
      • Windows Server
    • Start the License Server
      • Linux Server
      • Windows Server
    • Install CommandCenter Secure Gateway on VMware ESX Server 4.0
    • Log in to Diagnostic Console to Set CC-SG IP Address
      • Default CC-SG Settings
    • Log in to CC-SG
    • Install and Check Out Your License
    • License Server Communication
      • Access to Licenses
      • License Server Outages
      • Restart License Servers After an Outage
    • Command Line Utilities for Managing License Server
    • Install or Upgrade VMware Tools
    • Configure Backups and Snapshots of Virtual Appliance and Storage Servers
    • Virtual Appliances with Remote Storage Servers
  • Licensing - Limited Operation Before License Install
  • Licensing - Existing Customers
  • Licensing - Rehosting
  • Add a License
  • Confirming IP Address
  • Setting CC-SG Server Time
  • Checking the Compatibility Matrix
  • Checking and Upgrading Application Versions
• Configuring CC-SG with Guided Setup
  • Before You Use Guided Setup
  • Associations in Guided Setup
    • Create Categories and Elements
  • Device Setup
    • Discover and Add Devices
  • Creating Groups
    • Add Device Groups and Node Groups
  • User Management
    • Add User Groups and Users
• Associations, Categories, and Elements
  • About Associations
    • Association Terminology
    • Associations - Defining Categories and Elements
    • How to Create Associations
  • Adding, Editing, and Deleting Categories and Elements
    • Add a Category
    • Delete a Category
    • Add an Element
  • Adding Categories and Elements with CSV File Import
    • Categories and Elements CSV File Requirements
    • Sample Categories and Elements CSV File
    • Import Categories and Elements
    • Export Categories and Elements
• Devices, Device Groups, and Ports
  • Viewing Devices
    • The Devices Tab
    • Device and Port Icons
    • Port Sorting Options
    • Device Profile Screen
    • Topology View
    • Right Click Options in the Devices Tab
  • Searching for Devices
    • Wildcards for Search
    • Wildcard Examples
  • Discovering Devices
  • Adding a Device
    • Add a KVM or Serial Device
    • Add a PowerStrip Device
    • Add a Dominion PX Device
  • Editing a Device
  • Change the HTTP and HTTPS Ports for a KX2 Device
  • Editing a PowerStrip Device or a Dominion PX Device
  • Adding Notes to a Device Profile
  • Adding Location and Contacts to a Device Profile
  • Deleting a Device
  • Configuring Ports
    • Configure a Serial Port
    • Configure a KVM Port
    • Nodes Created by Configuring Ports
  • Editing a Port
  • Deleting a Port
  • Configuring a Blade Chassis Device Connected to KX2
    • Blade Chassis Overview
      • Blade Chassis with an Integrated KVM Switch
      • Blade Chassis without an Integrated KVM Switch
    • Add a Blade Chassis Device
      • Configuring Slots on a Blade Chassis Device
      • Changing the Blade Server Status
      • Deleting Slots on a Blade Chassis Device
    • Edit a Blade Chassis Device
    • Delete a Blade Chassis Device
    • Move a Blade Chassis Device to a Different Port
  • Restore Blade Servers Ports to Normal KX2 Ports
  • Bulk Copying for Device Associations, Location and Contacts
  • Configuring Analog KVM Switches Connected to KX2 2.3 or Higher
    • Add a KVM Switch Connected to KX2
    • Configuring Ports on an Analog KVM Switch Device Connected to KX2
  • Device Group Manager
    • Device Groups Overview
    • Add a Device Group
      • Describe Method versus Select Method
    • Edit a Device Group
    • Delete a Device Group
  • Adding Devices with CSV File Import
    • Devices CSV File Requirements
    • Sample Devices CSV File
    • Import Devices
    • Export Devices
  • Upgrading a Device
  • Backing Up a Device Configuration
  • Restoring Device Configurations
    • Restore a Device Configuration (KX, KSX, KX101, SX, IP-Reach)
    • Restore All Configuration Data Except Network Settings to a KX2, KSX2, or KX2-101 Device
    • Restore Only Device Settings or User and User Group Data to a KX2, KSX2, or KX2-101 Device
    • Restore All Configuration Data to a KX2, KSX2, or KX2-101 Device
    • Save, Upload, and Delete Device Backup Files
  • Copying Device Configuration
  • Restarting a Device
  • Pinging the Device
  • Pausing CC-SG's Management of a Device
  • Resuming Management of a Device
  • Pause and Resume Management of Devices Using a Scheduled Task
  • Device Power Manager
  • Launching a Device's Administrative Page
  • Disconnecting Users
  • Special Access to Paragon II System Devices
    • Paragon II System Controller (P2-SC)
    • IP-Reach and UST-IP Administration
• Managed Powerstrips
  • Configuring Powerstrips that are Managed by Another Device in CC-SG
  • Configuring PowerStrips Connected to KX, KX2, KX2-101, KSX2, and P2SC
    • Add a PowerStrip Device Connected to a KX, KX2, KX2-101, KSX2, or P2SC Device
    • Move a KX, KX2, KX2-101, KSX2, or P2SC's PowerStrip to a Different Port
    • Delete a PowerStrip Connected to a KX, KX2, KX2-101, KSX2, or P2SC Device
  • Configuring PowerStrips Connected to SX 3.0 and KSX
    • Add a PowerStrip Connected to an SX 3.0 or KSX device
    • Delete a PowerStrip Connected to an SX 3.0 or KSX Device
    • Change a PowerStrip's Device or Port Association (SX 3.0, KSX)
  • Configuring Powerstrips Connected to SX 3.1
    • Add a Powerstrip Connected to an SX 3.1 Device
      • If the PowerStrip is connected to the SX 3.1 device and the device has not yet been added to CC-SG:
      • If the SX 3.1 device has already been added to CC-SG and the PowerStrip is connected to the device later:
    • Move an SX 3.1's Powerstrip to a Different Port
    • Delete a Powerstrip Connected to an SX 3.1 Device
  • Configuring Outlets on a Powerstrip
• Nodes, Node Groups, and Interfaces
  • Nodes and Interfaces Overview
    • About Nodes
    • Node Names
    • About Interfaces
  • Viewing Nodes
    • Nodes Tab
    • Node Profile
    • Node and Interface Icons
  • Service Accounts
    • Service Accounts Overview
    • Add, Edit, and Delete Service Accounts
    • Change the Password for a Service Account
    • Assign Service Accounts to Interfaces
  • Adding, Editing, and Deleting Nodes
    • Add a Node
    • Nodes Created by Configuring Ports
    • Edit a Node
    • Delete a Node
  • Adding Location and Contacts to a Node Profile
  • Adding Notes to a Node Profile
  • Configuring the Virtual Infrastructure in CC-SG
    • Terminology for Virtual Infrastructure
    • Virtual Nodes Overview
    • Add a Control System with Virtual Hosts and Virtual Machines
    • Add a Virtual Host with Virtual Machines
    • Edit Control Systems, Virtual Hosts, and Virtual Machines
    • Delete Control Systems and Virtual Hosts
    • Delete a Virtual Machine Node
    • Delete a Virtual Infrastructure
    • vSphere 4 Users Must Install New Plug-In
  • Synchronizing the Virtual Infrastructure with CC-SG
    • Synchronize the Virtual Infrastructure
    • Enable or Disable Daily Synchronization of the Virtual Infrastructure
  • Reboot or Force Reboot a Virtual Host Node
  • Accessing the Virtual Topology View
  • Connecting to a Node
    • Firefox Users of the Access Client Must Download JNLP File
  • Pinging a Node
  • Adding, Editing, and Deleting Interfaces
    • Add an Interface
      • Interfaces for In-Band Connections
        • DRAC 5 Connection Details
        • Microsoft RDP Connection Details
        • Java RDP Connection Details
      • Interfaces for Out-of-Band KVM, Out-of-Band Serial Connections
      • Interfaces for DRAC Power Control Connections
      • Interfaces for ILO Processor, Integrity ILO2 , and RSA Power Control Connections
        • RSA Interface Details
        • RSA Compatibility with JRE
      • Interfaces for Managed Powerstrip Connections
      • Interfaces for IPMI Power Control Connections
        • IBM IMM Module Connection Details
      • Interfaces for Power IQ Proxy Power Control Connections
      • Web Browser Interface
        • Tips for Adding a Web Browser Interface
        • Example: Adding a Web Browser Interface to a PX Node
      • Results of Adding an Interface
    • Edit an Interface
    • Delete an Interface
  • Bookmarking an Interface
  • Configuring Direct Port Access to a Node
  • Bulk Copying for Node Associations, Location and Contacts
  • Using Chat
  • Adding Nodes with CSV File Import
    • Nodes CSV File Requirements
    • Sample Nodes CSV File
    • Import Nodes
    • Export Nodes
  • Editing IP Addresses with CSV File Import
  • Adding, Editing, and Deleting Node Groups
    • Node Groups Overview
    • Add a Node Group
      • Describe Method versus Select Method
      • Select Nodes
      • Describe Nodes
    • Edit a Node Group
    • Delete a Node Group
• Users and User Groups
  • The Users Tab
  • Default User Groups
    • CC Super-User Group
    • System Administrators Group
    • CC Users Group
  • Adding, Editing, and Deleting User Groups
    • Add a User Group
    • Edit a User Group
    • Delete a User Group
  • Limit the Number of KVM Sessions per User
  • Configuring Access Auditing for User Groups
  • Adding, Editing, and Deleting Users
    • Add a User
    • Edit a User
    • Delete a User
  • Assigning a User to a Group
  • Deleting a User From a Group
  • Adding Users with CSV File Import
    • Users CSV File Requirements
    • Sample Users CSV File
    • Import Users
    • Export Users
  • Your User Profile
    • Change your password
    • Change your name
    • Change your default search preference
    • Change the CC-SG default font size
    • Change your email address
    • Change the CC-SG Super User's Username
  • Logging Users Out
  • Bulk Copying Users
• Policies for Access Control
  • Adding a Policy
  • Editing a Policy
  • Deleting a Policy
  • Support for Virtual Media
  • Assigning Policies To User Groups
• Custom Views for Devices and Nodes
  • Types of Custom Views
    • View by Category
    • Filter by Node Group
    • Filter by Device Group
  • Using Custom Views in the Admin Client
    • Custom Views for Nodes
      • Add a Custom View for Nodes
      • Apply a Custom View for Nodes
      • Change a Custom View for Nodes
      • Delete a Custom View for Nodes
      • Assign a Default Custom View for Nodes
      • Assign a Default Custom View of Nodes for All Users
    • Custom Views for Devices
      • Add a Custom View for Devices
      • Apply a Custom View for Devices
      • Change a Custom View for Devices
      • Delete a Custom View for Devices
      • Assign a Default Custom View for Devices
      • Assign a Default Custom View of Devices for All Users
• Remote Authentication
  • Authentication and Authorization (AA) Overview
    • Flow for Authentication
    • User Accounts
  • Distinguished Names for LDAP and AD
    • Specify a Distinguished Name for AD
    • Specify a Distinguished Name for LDAP
    • Specify a Username for AD
    • Specify a Base DN
  • Specifying Modules for Authentication and Authorization
  • Establishing Order of External AA Servers
  • AD and CC-SG Overview
  • Adding an AD Module to CC-SG
    • AD General Settings
    • AD Advanced Settings
    • AD Group Settings
    • AD Trust Settings
  • Editing an AD Module
  • Importing AD User Groups
  • Synchronizing AD with CC-SG
    • Synchronize All User Groups with AD
    • Synchronize All AD Modules
    • Enable or Disable Daily Synchronization of All AD Modules
    • Change the Daily AD Synchronization Time
  • Renaming and Moving AD Groups
  • About LDAP and CC-SG
  • Add an LDAP (Netscape) Module to CC-SG
    • LDAP General Settings
    • LDAP Advanced Settings
    • Sun One LDAP (iPlanet) Configuration Settings
    • OpenLDAP (eDirectory) Configuration Settings
    • IBM LDAP Configuration Settings
  • About TACACS+ and CC-SG
  • Add a TACACS+ Module
    • TACACS+ General Settings
  • About RADIUS and CC-SG
  • Add a RADIUS Module
    • RADIUS General Settings
    • Two-Factor Authentication Using RADIUS
• Reports
  • Using Reports
    • Sort Report Data
    • Resize Report Column Width
    • View Report Details
    • Navigate Multiple Page Reports
    • Print a Report
    • Save a Report to a File
    • Purge a Report's Data From CC-SG
    • Hide or Show Report Filters
  • Audit Trail Report
  • Error Log Report
  • Access Report
  • Availability Report
  • Active Users Report
  • Locked Out Users Report
  • All Users Data Report
  • User Group Data Report
  • Device Asset Report
  • Device Group Data Report
  • Query Port Report
  • Node Asset Report
  • Active Nodes Report
  • Node Creation Report
  • Node Group Data Report
  • AD User Group Report
  • Scheduled Reports
  • Upgrade Device Firmware Report
• System Maintenance
  • Maintenance Mode
    • Scheduled Tasks and Maintenance Mode
  • Entering Maintenance Mode
  • Exiting Maintenance Mode
  • Backing Up CC-SG
    • What is the difference between Full backup and Standard backup?
  • Saving and Deleting Backup Files
    • Save a Backup File
    • Delete a Backup File
  • Restoring CC-SG
  • Resetting CC-SG
  • Restarting CC-SG
  • Upgrading CC-SG
    • Clear the Browser's Cache
    • Clear the Java Cache
  • Upgrading a Cluster
    • Primary Node Upgrade Failure
  • Migrating a CC-SG Database
    • Requirements for Migration
    • Migrate a CC-SG Database
  • CC-SG Shutdown
  • Restarting CC-SG after Shutdown
  • Powering Down CC-SG
  • Ending CC-SG Session
    • Log Out of CC-SG
    • Exit CC-SG
• Advanced Administration
  • Configuring a Message of the Day
  • Configuring Applications for Accessing Nodes
    • About Applications for Accessing Nodes
    • Checking and Upgrading Application Versions
    • Older Version of Application Opens After Upgrading
    • Add an Application
    • Delete an Application
    • Prerequisites for Using AKC
  • Configuring Default Applications
    • About Default Applications
    • View the Default Application Assignments
    • Set the Default Application for an Interface or Port Type
  • Managing Device Firmware
    • Upload Firmware
    • Delete Firmware
  • Configuring the CC-SG Network
    • About Network Setup
    • About CC-SG LAN Ports
    • What is IP Failover mode?
    • What is IP Isolation mode?
    • Recommended DHCP Configurations for CC-SG
  • Configuring Logging Activity
    • Purge CC-SG's Internal Log
  • Configuring the CC-SG Server Time and Date
  • Connection Modes: Direct and Proxy
    • About Connection Modes
    • Configure Direct Mode for All Client Connections
    • Configure Proxy Mode for All Client Connections
    • Configure a Combination of Direct Mode and Proxy Mode
  • Device Settings
    • Enabling the AKC Download Server Certificate Validation
  • Configuring Custom JRE Settings
  • Configuring SNMP
    • MIB Files
  • Configuring CC-SG Clusters
    • Requirements for CC-SG Clusters
    • Access a CC-SG Cluster
    • Create a Cluster
    • Configure Cluster Settings
    • Switch the Primary and Secondary Node Status
    • Recover a Cluster
    • Delete a Cluster
    • Upgrade a Cluster
    • Cluster Licenses
  • Configuring a Neighborhood
    • What is a Neighborhood?
    • Create a Neighborhood
    • Edit a Neighborhood
      • Add a Neighborhood Member
      • Manage the Neighborhood Configuration
      • Delete a Neighborhood Member
    • Refresh a Neighborhood
    • Delete a Neighborhood
  • Security Manager
    • Remote Authentication
    • AES Encryption
      • Check Your Browser for AES Encryption
      • Require AES Encryption between Client and CC-SG
    • Configure Browser Connection Protocol: HTTP or HTTPS/SSL
    • Set the Port Number for SSH Access to CC-SG
    • Login Settings
      • View login settings
      • Require strong passwords for all users
      • About CC-SG passwords
      • Lockout settings
      • Allow concurrent logins per username
    • Configure the Inactivity Timer
    • Portal
    • Certificates
      • Certificate Tasks
    • Access Control List
  • Notification Manager
    • Configure an External SMTP Server
  • Task Manager
    • Task Types
    • Schedule Sequential Tasks
    • Email Notifications for Tasks
    • Scheduled Reports
    • Find and View Tasks
    • Schedule a Task
    • Schedule a Device Firmware Upgrade
    • Change a Scheduled Task
    • Reschedule a Task
    • Schedule a Task that is Similar to Another Task
    • Delete a Task
  • SSH Access to CC-SG
    • Get Help for SSH Commands
    • SSH Commands and Parameters
    • Command Tips
    • Create an SSH Connection to a Serial-Enabled Device
    • Use SSH to Connect to a Node via a Serial Out-of-Band Interface
    • End SSH Connections
  • Serial Admin Port
    • About Terminal Emulation Programs
    • Finding Your CC-SG Serial Number
  • Web Services API
  • CC-NOC
• Diagnostic Console
  • Accessing Diagnostic Console
    • Access Diagnostic Console via VGA/Keyboard/Mouse Port
    • Access Diagnostic Console via SSH
  • Status Console
    • About Status Console
    • Access Status Console
      • Access Status Console via VGA/Keyboard/Mouse Port or SSH
      • Access Status Console via Web Browser
    • Status Console Information
      • Status Console via VGA/Keyboard/Mouse Port or SSH
        • CC-SG Title, Date and Time
        • Message of the Day
        • System, Server and Network Status
        • Navigation Keys Reminder
      • Status Console via Web Browser
  • Administrator Console
    • About Administrator Console
    • Access Administrator Console
      • Administrator Console Screen
    • Navigate Administrator Console
    • Edit Diagnostic Console Configuration
    • Edit Network Interfaces Configuration (Network Interfaces)
    • Ping an IP Address
    • Use Traceroute
    • Edit Static Routes
    • View Log Files in Diagnostic Console
    • Restart CC-SG with Diagnostic Console
    • Reboot CC-SG with Diagnostic Console
    • Power Off CC-SG System from Diagnostic Console
    • Reset CC Super-User Password with Diagnostic Console
    • Reset CC-SG Factory Configuration
    • Diagnostic Console Password Settings
    • Diagnostic Console Account Configuration
    • Configure Remote System Monitoring
    • Display Historical Data Trending Reports
    • Display RAID Status and Disk Utilization
    • Perform Disk or RAID Tests
    • Schedule Disk Tests
    • Repair or Rebuild RAID Disks
    • View Top Display with Diagnostic Console
    • Display NTP Status
    • Take a System Snapshot
    • Change the Video Resolution for Diagnostic Console
• Power IQ Integration
  • Power Control of Power IQ IT Devices
    • Configuring Power IQ Services
      • Troubleshoot Connections to Power IQ
    • Configuring Power Control of Power IQ IT Devices
  • Configuring Synchronization of Power IQ and CC-SG
    • Synchronize Power IQ and CC-SG
    • Power IQ Synchronization Policies
  • Importing and Exporting Dominion PX Data from Power IQ
    • Import Power Strips from Power IQ
    • Export Dominion PX Data to Use in Power IQ
• Specifications for V1 and E1
  • V1 Model
    • V1 General Specifications
    • V1 Environmental Requirements
  • E1 Model
    • E1 General Specifications
    • E1 Environmental Requirements
• CC-SG and Network Configuration
  • Required Open Ports for CC-SG Networks: Executive Summary
  • CC-SG Communication Channels
    • CC-SG and Raritan Devices
    • CC-SG Clustering
    • Access to Infrastructure Services
    • PC Clients to CC-SG
    • PC Clients to Nodes
    • CC-SG and Client for IPMI, iLO/RILOE, DRAC, RSA
    • CC-SG and SNMP
    • CC-SG Internal Ports
    • CC-SG Access via NAT-enabled Firewall
    • RDP Access to Nodes
    • VNC Access to Nodes
    • SSH Access to Nodes
    • Remote System Monitoring Port
• User Group Privileges
• SNMP Traps
• CSV File Imports
  • Common CSV File Requirements
  • Audit Trail Entries for Importing
  • Troubleshoot CSV File Problems
• Troubleshooting
• Diagnostic Utilities
  • Memory Diagnostic
  • Debug Mode
  • CC-SG Disk Monitoring
• Two-Factor Authentication
  • Supported Environments for Two-Factor Authentication
  • Two-Factor Authentication Setup Requirements
  • Two-Factor Authentication Known Issues
• FAQs
  • General FAQs
  • Authentication FAQs
  • Security FAQs
  • Accounting FAQs
  • Performance FAQs
  • Grouping FAQs
  • Interoperability FAQs
  • Authorization FAQs
  • User Experience FAQs
  • Licensing FAQs
• Keyboard Shortcuts
• Naming Conventions
  • User Information
  • Node Information
  • Location Information
  • Contact Information
  • Service Accounts
  • Device Information
  • Port Information
  • Associations
  • Administration
• Diagnostic Console Bootup Messages
• Index