Document Outline

• Preface
  • How to read this manual
    • Symbols in this manual
    • Screens
    • Trademarks
• CONTENTS
• TROUBLESHOOTING FOR THE HARDWARE
  • Messages Displayed on the Touch Panel
  • Clearing a Paper Jam
    • Locating a paper jam
    • Clearing a paper jam
      • Tips on removing the jammed paper
      • If paper jams occur frequently
    • Paper jam in the Reversing Automatic Document Feeder
    • Paper jam in the External Large Capacity Feeder (optional)
    • Paper jam in the drawer feeding portion
    • Paper jam in the bypass tray
    • Paper jam in the right side of the equipment
      • Transport unit
      • Fuser unit
    • Paper jam in the duplexing unit
    • Paper jam in the Finisher and the Hole Punch Unit (both optional)
    • Paper jam in the Saddle Stitch unit (optional)
    • Paper jam in the receiving unit
      • Receiving tray
      • Side receiving tray
      • Receiving tray lower cover
    • Paper jam in the bridge unit
    • Clearing paper jams caused by a wrong paper size setting
      • Jam when making copies or prints (using a drawer)
      • Jam when making copies or prints (using the bypass tray)
      • Jam when printing from the FAX
    • Clearing paper jams caused by a wrong paper type setting
      • Jam when making copies or prints
      • Jam when printing from the FAX
  • Clearing a Staple Jam
    • Staple jam in the Finisher
    • Staple jam in the Saddle Stitch unit
  • Replacing a Toner Cartridge
    • Replacing a “Near Empty” toner cartridge
  • Replacing the Waste Toner Box
  • Refilling With Staples
    • Refilling the Finisher staples
    • Refilling the Saddle Stitch unit staples
  • Cleaning the Hole Punch Dust Bin
• TROUBLESHOOTING FOR COPYING
  • Copying Problems
• TROUBLESHOOTING FOR PRINTING
  • Print Job Problems
    • Clearing print job errors
    • Cannot remember the document password for a Private Print job
  • Printer Driver Problems
    • Cannot print (port setting problems)
    • Cannot print (SNMP Community Name problems)
    • Command line options not processed
    • Retrieval of printer configuration failed
    • Cannot print a job as expected using PS3 printer driver
    • Cannot change settings on the [Fonts] tab and the [Configuration] tab
  • Network Connection Problems
    • Cannot print with the equipment (network connection problems)
    • Cannot print with SMB print
    • Cannot print properly with AppleTalk print
  • Client Problems
    • Checking the client status
  • Hardware Problems
    • Startup page not printed
    • Print jobs not output
• TROUBLESHOOTING FOR SCANNING
  • Scanning Problems
    • Cannot E-mail my scans
    • Cannot find the data saved in the shared folder
• TROUBLESHOOTING FOR e-Filing
  • e-Filing Web Utility Problems
    • e-Filing Web Utility terminates the session
    • Numerous sub windows repeatedly appear
    • Displaying the items in the Contents Frame takes a long time
    • Error messages
• TROUBLESHOOTING FOR NETWORK CONNECTIONS
  • Locating the Equipment in the Network
    • Cannot locate the equipment in the network
    • Cannot locate the equipment with Local Discovery
    • Equipment does not respond to ping command
  • LDAP Search and Authentication Problems
    • Network shutdown occurs or touch panel disabled after LDAP search
    • LDAP authentication takes a long time
  • Printing Problems (Network Related)
    • SMB print and Point&Print in a Windows operating system environment
    • Raw TCP or LPR print in a Windows operating system environment
    • IPP print in a Windows operating system environment
    • Novell print in a NetWare environment
    • Macintosh environment
    • UNIX/Linux environment
  • Network Fax (N/W-Fax) Driver Problems
    • N/W-Fax Driver Installation Error Messages
      • Setup needs to copy Windows NT files
      • Client software CD now required
      • File *.DRV on client CD could not be found
      • Location does not contain information about your hardware
      • This port is currently in use
      • Problem with the current printer setup
    • N/W-Fax Driver General Errors
      • “Could not connect to the MFP device” appears
      • The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess
      • Fax transmission cannot be performed with a cover sheet
• CHECKING THE EQUIPMENT STATUS WITH TopAccess
  • Hardware Status Icons on TopAccess [Device] Tab
  • Error Messages
  • Error Codes
    • Error codes on print jobs
    • Error codes on transmission and reception
    • Error codes on scan jobs
• WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
  • When You Think Something Is Wrong With the Equipment
    • General operations
    • Originals and paper
  • Regular Maintenance
• INDEX