Intermec Mobile PB3 - Manual (Page 30)

20 PB3 Mobile Printer User’s Guide
Problems and Solutions
Most printer operation, print quality, or printer communication
problems can be fixed easily. The next table includes some common
printer problems and possible solutions.
PB3 Problems and Solutions
Problem Solution
Printer does not feed
paper correctly. Remove jammed paper and reload paper supply.
Printer does not print. Make sure the paper supply is loaded correctly.
Install a battery. The printer will not print
unless a battery is installed, even if you are using
the AC adapter/charger as a power source.
If you are unable to print from a host computer,
try printing a test page. Verify that the
communication settings from the test page are
correct for your connection. For help, see
“Printing a Configuration Test Page” on
page 11.
Print quality is too light. Check the battery and recharge it if necessary.
Adjust print contrast through the print
application.
Voids appear in print. Clean the printhead.
Data and Status LED is
steady red. Check the paper supply and make sure the
paper door is closed properly.
Data and Status LED is
flashing red. Read error. Try reading the card again.
Printhead may be too hot and printer has
automatically paused the current print job.
Battery LED does not turn
on when printer is
connected to AC adapter,
but printer will not turn
on. Check the AC adapter output with a
multimeter. Output should be 10 VDC.
• If AC output is OK, there is a problem with
the battery or battery charge circuit.
• If AC output is not OK, replace the adapter.
Battery life is short after a
full charge. Replace the battery.
In Bluetooth mode,
printer does not print data
from host. Move the printer closer to the host.
Make sure the host has established a connection
with the printer.