Intel SE7520JR2 - Manual (Page 39)

4 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the
system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller
(HSC). See “
Additional Information and Software ” for a link to the software updates. In addition to
the server firmware and files, also update any drivers used for components you have installed in
your system, such as video drivers, network drivers, and SCSI drivers.
Intel provides a package called the “Platform Confidence Test” that may help with your
diagnostics. See “
Additional Information and Software ” for a link to this software.
If you are unable to resolve your server problems on your own, see “ Getting Help ” for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system using one
of the methods below.
To do this: Press:
Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals. Power off/on
Intel® Server Board SE7520JR2 User Guide 39