Lucent Technologies DEFINITY Enterprise Communications Server - Manual (Page 40)

DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
36 Feature Operation
■
The Position Available lamp goes on.
■
The console returns to the normal operating mode.
d. To set up a 3-way connection, press the SPLIT button before or after
the called person answers.
■
The console, calling person, and called person are connected
together.
■
The Split lamp goes off.
To drop out of the 3-way connection, press the RELEASE button.
■ You are disconnected from the call.
■
The Split lamp goes off.
■
The call appearance lamp goes off.
■
The display goes blank.
■
The Position Available lamp goes on.
■
The console returns to the normal operating mode.
Trunk Identification
The Trunk Identification feature allows you to use the attendant console or a
backup telephone to identify a specific trunk being used on any trunk call,
incoming or outgoing. This can help you find faulty or noisy trunks so you can
report them to your local telephone company, thus providing better service to your
users.
To use the Trunk Identification feature from the attendant console or from a
backup telephone, do the following:
1. While on a trunk call where you are experiencing a bad connection, press
the TRUNK ID button.
■
The display shows a number sequence. The first number is the trunk
access code, and the second number is the trunk identification
number. Write down the trunk information.
2. Continue with your call.
Give this information to your administrator to determine which physical trunk is
connected to that trunk group. Relay this information to your local telephone
company to report bad trunks.
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