Polycom 3725-24004-001/A User Manual
Page 37
Maintenance and Troubleshooting
3 - 7
Automatic camera
tracking does not
properly follow you
Camera inputs and outputs
are not connected correctly.
Refer to the Setting up the Polycom PowerCam Presenter
document, which you received with your system, for
information on how to connect the camera correctly. This
document is also available at
.
If you find that the camera is not connected correctly:
1.
Power off the controller, the VSX video conferencing
system (if any), the locator pack, and the camera.
2.
Connect the camera correctly, and then power it on.
3.
Power on the controller and the VSX video
conferencing system (if any).
4.
Wait 90 seconds and then power on the locator pack.
The camera is not
calibrated.
Calibrate the camera as described in
on page
The locator pack is not
powered on or there is a
low, dead, or missing
battery pack in the locator
pack.
Make sure that the power button on the top of the locator
pack is in the ON position and that the battery pack is
correctly installed and charged. For information about
charging the battery pack, refer to
.
The camera is not placed
properly.
Place the camera so that:
•
It is about 6 feet to 7 feet (2 meters) above the floor,
although higher will also work.
•
The back of the camera is at least 1 foot (½ meter)
away from the wall. If you add acoustic foam on the
wall, you can place the camera slightly closer than 1
foot (½ meter) from the wall.
•
The head of the camera points no more than 25°
above or below the camera base when it is tracking
the person wearing the locator pack assembly. Plus or
minus 25° of tilt is the mechanical limit of the camera.
Symptom
Problem
Corrective Action