Messaging, Wi-fi, My phone won’t connect to the internet – Palm Pre Plus User Manual

Page 175

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Chapter 11 : Troubleshooting

175

messages older than three days are removed from your Inbox; they are not
deleted on the server, however.

You can change the setting to download only one or two days’ worth of
messages. If you select one of these options, any messages older than one
or two days are deleted from your Inbox. You can also change the setting to
download all messages regardless of the date, in which case all messages
continue to appear in your Inbox (see

Enter advanced account settings

).

Messaging

I can’t send or receive text or multimedia messages

Make sure that your phone is on (see

Turn the phone on/off

).

If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see

Copy files between your

phone and your computer

).

For multimedia messages, do the following:

Contact Verizon Wireless to verify that your plan includes messaging
services, that these services have been correctly activated, and that
they are available at your location. (Verizon should be able to tell you
if messaging services have been experiencing transmission delays.)

Check to see if you have data services enabled. Open

Phone

,

open the

application menu

, and tap

Preferences

. Under

Network

,

make sure

Data Usage

is set to

On

.

If you are in roaming coverage, check to see if you have data
roaming enabled. Open

Phone

,

open

the

application menu

, and

tap

Preferences

. Under

Network

, tap

Data Roaming

and tap

Enabled

.

If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.

If a message arrives but does not display a notification, restart your phone
(see

Restart your phone

).

I want to send a video in a multimedia message, but do not see

it on the list of items I can attach

You can attach pictures in JPG format to outgoing multimedia messages. To
send files of other types, attach them to an email message (see

Add

attachments to a message

).

Wi-Fi

I am trying to connect my phone to my Wi-Fi network and

need to find the phone’s MAC address

Open

Device Info

,

tap

More Info

, and tap

Hardware

. Under

Phone

,

the number listed to the right of

Wi-Fi

is your phone’s MAC address.

Web

My phone won’t connect to the Internet

Your phone supports EvDO, 1xRTT, and Wi-Fi wireless data networks.
To connect to the Internet, you must either subscribe to data services with
Verizon Wireless or be within range of a Wi-Fi network.

Check to see if you have data services enabled. Open

Phone

,

open

the

application menu

, and tap

Preferences

. Under

Network

, make sure

Data Usage

is set to

On

.

If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see

Copy files between your

phone and your computer

).

If you are in roaming coverage, check to see if you have data roaming
enabled. Open

Phone

, open the

application menu

, and tap

Preferences

. Under

Network

, tap

Data Roaming

and tap

Enabled

.

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