Verizon FiOS TV - Manual (Page 13)

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2. If the battery is properly connected and the Replace Battery
indicator light is red, replace the battery in your BBU, as it is
fully discharged.
3. After taking these steps, recheck the BBU indicator lights. If the
battery lights are not in normal status, call the Verizon Fiber
Solutions Center for assistance at 1-888-553-1555.
Voice Service Test:
If you are still having problems with
your voice service, it could be your
inside wiring. To find out, take a
corded wire-line telephone and a
slotted-tip screwdriver to your
ONT. Then, open your ONT and
remove the wire from the phone
jack corresponding to the line in
question. Plug your telephone into
that phone jack and listen for a dial
tone. (If you have only one phone line,
plug your phone into jack #1.)
If you hear a dial tone, then the problem may be with your inside
wiring. Please contact the Verizon Fiber Solutions Center for
assistance. (Charges may apply for the repair of inside wiring.)
If you do not hear a dial tone while at the ONT, you will need to contact
the Fiber Solutions Center at 1-888-553-1555. Your technician may
ask you to describe the indicator lights inside your ONT in order to
diagnose the problem. See the illustration on the following page for an
explanation of some of the indicator lights.
Please note: If you do not have voice service with Verizon, you will not be able
to perform the Voice Service Test.