ID Innovations Classic Line Series Magnetic Stripe Readers - Manual (Page 32)

Appendices
32
Cause: The Card Reader's Keyboard Country setting does not match the computer's keyboard setup.
Solution: Set the Card Reader's Keyboard Country to the same setting as the keyboard on your computer.
Problem: My computer gets a keyboard error while booting up.
Cause: The Card Reader is damaged or is no longer functioning.
Solution: Disconnect the reader from your computer and use your keyboard only. Reboot your computer. If your
computer still gets a keyboard error, then the problem may not be the reader. Call technical support for
assistance.
Problem: My card has more data on it than my software is expecting.
Cause: The Card Reader is sending more tracks of data than your software is expecting.
Solution: Reconfigure the reader to either disable or not send unnecessary tracks of data.
Problem: My Caps Lock LED on my keyboard flickers when I read a card.
Cause: The Keyboard Country that you are using requires shifting in and out of the Shift Lock mode to send the
data properly.
Solution: This is normal operation. You can reduce the flickering and speed the data transmit by sending numerics
as keypad numerics, or setting the Keyboard Country to UNIVERSAL mode.
Problem: My reader does a strange high-low beep and does not output my card data.
Cause: The Card Reader is configured to send field data and not track data. The reader was unable to find the
ACCT # and EXP DATE fields in the data that was read.
Solution: For most credit card applications, configure the Card Reader to require Track 2. In other applications,
configure the Card Reader to send TRACK DATA instead of FIELD DATA.
Problem: I can't activate the Setup Mode on my PS2 Keyboard Wedge Card Reader.
Cause: The Card Reader is currently configured to lockout the Setup Mode after a card is read.
Solution: Turn the power off and then back on to your computer, and reenter the Setup Mode before reading any
cards.
- OR -
Cause: The keyboard that you are using does not work properly when you hold down the Left-Control and Caps
Lock keys.
Solution: Use the alternate programming key sequence: Left-Control, F1, Right-Shift, and Backspace.
Problem: The Card Reader beeps, but no data is displayed on my computer.
Cause: The Card Reader is not configured to send the tracks that are on your card.
Solution: Reconfigure the Card Reader to send all tracks of data.
- OR -
Cause: The Card Reader is set to strip the same number of characters as there are on your card.
Solution: Reconfigure the Card Reader to not strip characters from the tracks of data.
- OR -
Cause: The Card Reader Output Mode is not set correctly.
Solution: Reconfigure the Card Reader Output Mode for the type of output you are using.
- OR -
Cause: The Card Reader is configured to send the numeric data as KEYPAD NUMERICS, or the Keyboard
Country setting is set to UNIVERSAL.
Solution: Reconfigure the Card Reader to Send Numerics As MAIN KEYBOARD KEYS and set the Keyboard
Country setting to the country setting of your computer.
Problem: My programmable keyboard fails to program when the Card Reader is installed.
Cause: The Card Reader responds to valid keyboard commands from the computer. Most programmable
keyboard software programs send characters to the keyboard that are not valid commands.
Solution: Remove the Card Reader from the computer before programming your keyboard.
Hardware Errors
Each time the Card Reader is powered it will go through a system check and verify that all of its hardware is functioning
properly. If the Card Reader finds a problem it will sound a series of error beeps and/or LED changes. The following is a
list of error beeps and LED changes and their meaning.
Classic Line
SLOW BLINKING ORANGE LED CPU ERROR