ID Innovations Bar code Slot Reader - Visible Red and Infra Red - Manual (Page 33)

Appendices
33
Appendix-D Troubleshooting and Error Beeps
Troubleshooting
Problem: My computer beeps and some of my bar code data is missing.
Cause: The Slot reader's transmit speed is too fast.
Solution: Slow down the Slot reader's transmit speed.
Problem: Some of the characters of my bar code are garbled or incorrect.
Cause: The Slot reader's Keyboard Country setting does not match the computer's keyboard setup.
Solution: Set the Slot reader's Keyboard Country to the same setting as the keyboard on your computer.
Problem: My bar code cannot be read by the Slot reader.
Cause: The decoder for the bar code you are attempting to read is turned off.
Solution: Enter Setup Mode using the CTRL+F3+SHIFT+BACKSPACE key sequence, press F2, select the DECODERS
ON/OFF group, cursor down each decoder and set it to on. Press CTRL+ESC to exit configuration and save changes and
attempt to read the bar code. You may also use the Bar Code Type ID to determine the type of the bar code that was just
read.
- OR -
Cause: Your bar code is possible encoded incorrectly.
Solution: Call technical support for assistance.
- OR -
Cause: The reader is damaged or is no longer functioning.
Solution: Call technical support for assistance.
Problem: My computer gets a keyboard error while booting up.
Cause: The Slot reader is damaged or is no longer functioning.
Solution: Disconnect the reader from your computer and use your keyboard only. Reboot your computer. If your computer
still gets a keyboard error, then the problem may not be the Slot reader. Call technical support for assistance.
Problem: My Caps Lock LED on my keyboard flickers when I read a bar code.
Cause: The Keyboard Country that you are using requires shifting in and out of the Shift Lock mode to send the data properly.
Solution: This is normal operation. You can reduce the flickering and speed the data transmit by sending numerics as
keypad numerics, or setting the Keyboard Country to UNIVERSAL mode.
Problem: I can't activate the Setup Mode on the Slot reader.
Cause: The reader is currently configured to lockout the Setup Mode after a bar code is read.
Solution: Turn the power off and then back on to your computer, and reenter the Setup Mode before reading any bar codes.
- OR -
Cause: The keyboard that you are using does not work properly when you hold down the Left-Control and Caps Lock keys.
Solution: Use the alternate programming key sequence: Left-Control, F3, Right-Shift, and Backspace.
Problem: The Slot reader beeps, but no data is displayed on my computer.
Cause: The reader is set to strip the same number of characters as there are in your bar code.
Solution: Reconfigure the reader to not strip characters from the bar code.
- OR -
Cause: The reader is configured to send the numeric data as KEYPAD NUMERICS, or the Keyboard Country setting is set to
UNIVERSAL.
Solution: Reconfigure the reader to Send Numerics As MAIN KEYBOARD KEYS and set the Keyboard Country setting to
the country setting of your computer.
Problem: My programmable keyboard fails to program when the Slot reader is installed.
Cause: The reader responds to valid keyboard commands from the computer. Most programmable keyboard software programs
send characters to the keyboard that are not valid commands.
Solution: Remove the Slot reader from the computer before programming your keyboard.
Hardware Errors
Each time the Slot reader is powered it will go through a system check and verify that all of its hardware is functioning properly. If
the decoder finds a problem it will sound a series of error beeps and/or LED changes. The following is a list of error beeps and
LED changes and their meaning.