HP Storage Essentials NAS Manager Software - Manual (Page 710)

Troubleshooting 678
See ” Discovering NAS Devices, Tape Libraries, Switches and Storage Systems ” on page 15 for
more information on how to discover a controller.
Error -56
If you see error -56, the switch has network connection failures/problems. To solve the
problem, make sure the switch is physically connected to the network. Then, redo the task you were
originally trying to complete.
If you now see -21(OBJECT_NOT_FOUND) errors, the switch needs to be rediscovered.
“Can't delete this zone” Message
If you are shown the following message when you try to delete a zone, move the zone to an
inactive zone set. Then, delete the zone.
Can't delete this zone, it is member of an Active Zoneset
Changes in EFC Manager Requiring Discovery Data Collection/Get Details
If you use EFC Manager to delete zones or zone sets, perform Discovery Data Collection/Get
Details on the management server afterwards. The changes are not reflected by the management
server until Discovery Data Collection/Get Details is done.
Troubleshooting Hardware
This section describes the following:
• ” About Swapping Host Bus Adapters ” on page 677
• ” “Fork Function Failed” Message on AIX Hosts ” on page 678
• ” Known Driver Issues ” on page 678
• ” Known Device Issues ” on page 678
• ” “mailbox command 17 failure status FFF7” Message ” on page 681
• ” ”Process Has an Exclusive Lock” Message ” on page 681
About Swapping Host Bus Adapters
Swapping brands of host bus adapters (HBA) on a Microsoft Windows 2000 host may have
undesirable side effects. For example, after swapping out one brand of an HBA for another
(including driver installation), WinMgmt.exe might crash repeatedly and appear to be associated
with an error in the Windows Event Log about being unable to retrieve data from the PerfLib
subkey in the Registry. To solve this problem, reinstall the operating system.
“Fork Function Failed” Message on AIX Hosts
If a CIM Extension running on AIX detects low physical or virtual memory while starting, a “Fork
Function Failed” message appears. A CIM Extension on AIX uses additional memory and CPU
resources at start time. If the resources on the AIX machine is already low, you may see the “Fork
Function Failed” message. Depending on the AIX operating system or hardware, the host may
crash after you see this message.