Installation – HP Systems Insight Manager User Manual
Page 554
Solution 2: Some systems might not be able to resolve the name localhost. If this is the case, use
http://127.0.0.1:280/ or http://machine_name:280, where machine_name is the system on which HP
SIM is installed.
When the All Systems window sits idle for an extended period and I launch a new browser window, the
All Systems
window turns white and Internet Explorer hangs. I am forced to end the task. How can I avoid
hanging up in Internet Explorer?
Solution: Avoid leaving Internet Explorer open for extended periods with the All Systems collection displayed.
Sign out of HP SIM before leaving your monitor to prevent this situation and for security reasons.
I am experiencing unexpected or odd behavior while browsing HP SIM using Internet Explorer.
Solution: This behavior can be caused by a third-party browser extension. Disable these extensions to verify
that it alleviates the problem. In the Internet Explorer menu, select Tools
→Internet Options→Advanced,
disable Enable third-party browser extensions, and restart all running copies of Internet Explorer.
A blank page is displayed when clicking a Microsoft Virtual Server or VMWare link, such as VMWare
Management Interface.
Solution: Internet Explorer may need to enable both Active scripting and Allow META REFRESH to allow
these pages to properly redirect.
1.
In Internet Explorer, select Tools
→Internet Options.
2.
Select the Security tab and select the appropriate zone (Internet, Local intranet, and so on).
3.
Click Custom Level.
4.
Under Miscellaneous, enable Allow META REFRESH.
5.
Under Scripting, enable Active scripting.
6.
Click OK.
7.
Click OK.
Installation
I cannot load HP SIM on Windows NT 3.51 or Windows NT 4.0.
Solution: Windows NT 3.51 and Windows NT 4.0 are not supported platforms.
I receive the error Database Connection Error during the Java-based database installation portion
of HP SIM installation.
Solution: Verify that the target Microsoft SQL Server service (MSSQL) is running (Select Control
Panel
→Services→MSSQLSERVER). For SQL Server 2005, servicename will be SQLServer
When installing HP SIM on Microsoft SQL Server 2005 Express Edition Service Pack 1 the following error
message appears "TCP/IP protocol is not enabled. Run SVRNETCN.exe to enable
TCP/IP."
Solution:TCP/IP is disabled in SQL 2005 by default. To enable TCP/IP:
1.
Click Start>Microsoft SQL Server 2005 >Configuration Tools> SQL Server Configuration
Manager
. The SQL Server Configuration Manager window appears.
2.
Select SQL Server 2005 Network Configuration from the left plane. The protocols will be displayed
on the right frame.
3.
Right click TCP/IP and select Enable.
4.
Restart SQL server to reflect the changes.
Global Unique Identifiers are the same for all systems when using Disk Imaging software on servers.
Solution 1: If the disk image has not been taken, perform the following:
1.
Uninstall all Insight Management Agents from one of the systems.
2.
Use the Disk Imaging software to copy the configuration from the system without the Insight Management
Agent installed.
3.
Use the disk image from step 2 to copy to the target systems.
4.
Reinstall the HP Insight Management Agents on all the systems.
554 Troubleshooting