6 troubleshooting – HP StorageWorks XP Remote Web Console Software User Manual
Page 94
6 Troubleshooting
This chapter provides troubleshooting information for XP Snapshot.
•
•
Procedure to Complete the Pool Related SIMs (page 97)
•
If you have a problem with the Remote Web Console, see the HP XP24000/XP20000 Remote
Web Console User Guide for troubleshooting information.
shows problems that might occur when you are using XP Snapshot. The table
also describes the causes of the problems and what you should do to solve the problems. If a
problem cannot be resolved as described in the table, or if a problem that is not listed occurs, call
HP technical support.
Table 33 Troubleshooting for XP Snapshot
Causes and Solutions
Problem
Causes:
Cannot install XP
Snapshot.
•
Shared memory for the V-VOL management area is not installed.
•
Shared memory is not set for the V-VOL management area.
•
Shared memory for the differential tables is not installed.
Solutions:
•
Call HP technical support and check if the shared memory for the V-VOL
management area and the differential tables is installed.
•
Call HP technical support and check if the shared memory for the V-VOL
management area is set correctly.
Causes:
•
The pool is blocked.
Solutions:
•
Implement the measures described in
.
Pool information is not
displayed.
Causes:
•
The pool-VOLs are blocked.
Solutions:
•
Implement the measures described in
. In addition, after the
problems are solved, you need to complete the SIMs. If you do not complete
the SIMs, no new SIM can occur even if a pool is blocked again. For details
about the procedure to complete SIMs, see
Procedure to Complete the Pool
A pool is blocked.
Causes:
Pool usage rate exceeds
the threshold.
•
Too much snapshot data is stored in the pool.
•
Capacity of the pool is insufficient.
•
Threshold of the pool is too low.
Solutions:
•
Delete the snapshot data that is less important or delete the old snapshot
data to decrease the usage rate of the pool.
•
Add some pool volumes to increase the capacity of the pool.
•
Set a larger value to the threshold of the pool.
In addition, after the problems are solved, you need to complete the SIMs. If
you do not complete the SIMs, no new SIM can occur even if the usage rate
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Troubleshooting