Generating support tickets with the cli – HP Command View for Tape Libraries Software User Manual
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where filename is the filename of the firmware file.
h.
Use the quit command to logoff the FTP/SFTP session.
3.
Execute one of the following commands to download the firmware file from the Interface
Manager card memory to the appropriate device:
•
•
•
•
NOTE:
In this command, mgmt refers to the Interface Manager card, interface refers
to the interface controllers, and library refers to the library robotics controller.
NOTE:
Firmware files have a special header that prevents them from being downloaded
to the wrong type of device. If the Interface Manager card detects an incorrect firmware
type when you execute any of the download commands, it notifies you of the problem
and deletes the firmware file from the temporary storage location in the card memory.
Generating support tickets with the CLI
The Interface Manager card can generate a support ticket for various library components.
You can generate a support ticket for drives, FC interface controllers, the library itself, and the
Interface Manager card. The command used specifies the type of support ticket to be generated.
CAUTION:
Each time a support ticket is generated, it uses the same filename
(supportticket.zip) and overwrites the previous support ticket.
1.
Execute one of the following commands, depending on the type of support ticket to be created:
•
save drive lttsupportticket
See
save drive lttsupportticket (page 202)
•
save interface lttsupportticket
See
save interface lttsupportticket (page 202)
.
•
save library lttsupportticket
See
save library lttsupportticket (page 202)
•
save mgmt lttsupportticket
See
save mgmt lttsupportticket (page 203)
.
NOTE:
In this command, mgmt refers to the Interface Manager card, interface refers
to the interface controllers, and library refers to the library robotics controller.
The Interface Manager card generates the file supportticket.zip and stores it in a
temporary location in the Interface Manager card memory.
2.
Use FTP/SFTP to retrieve the supportticket.zip file and copy it to a location on your PC
or network:
a.
On any PC connected to the LAN, open a command shell.
b.
Navigate to the directory that you want to store the support ticket in.
c.
Enter one of the following commands, depending on whether you are using FTP or SFTP:
ftp ipaddress
where ipaddress is the IP address of the Interface Manager card.
or
sftp ipaddress@sftp
where ipaddress is the IP address of the Interface Manager card.
Common CLI functions
187