Calling hp – HP StorageWorks XP Remote Web Console Software User Manual
Page 185
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Continuous Access XP Journal user guide 185
Calling HP
If you need to call you HP account support representative, provide as much information about the problem
as possible, including:
•
Command View XP or XP Remote Web Console configuration information saved on disk using the FD
Dump Tool
•
Circumstances surrounding the error or failure
•
Exact content of any error messages displayed on the host systems
•
Continuous Access XP Journal (or other) error codes displayed by Command View XP or XP Remote
Web Console
•
Reference codes and severity levels of recent service information messages (SIMs)
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