HP OneView for VMware vCenter - Manual (Page 6)

Virtual Connect Manager launch link from Insight Control for vCenter prompts for login
credentials......................................................................................................................121
HP SIM auto-login fails from Insight Control for vCenter.........................................................121
Clicking HP Insight power management launch link does not go to expected HP SIM page.......121
Cost Advantage field not showing values............................................................................121
Events not delivered by Insight Control for vCenter to vCenter Server.......................................121
Firmware inventory information is not shown........................................................................122
No Virtual Connect information is available for this host error................................................122
Troubleshooting the Storage Module for vCenter.......................................................................122
Storage Administrator Portal login credentials......................................................................122
Storage Module for vCenter GUI not responsive to mouse clicks.............................................123
Refresh takes a long time to complete.................................................................................123
Error Unexpected state: The setup helper has not been created occurs during array or management
server configuration..........................................................................................................123
HP MSA array information not displayed in Storage Module GUI...........................................123
HP XP P9000 virtual disk information missing from Storage Overview page.............................124
Concatenated replicated LUNs not recognized as replicated LUNs.........................................124
Duplicate LUNs displayed in Storage Module for vCenter interface.........................................124
LUN displayed multiple times for VM or datastore that is part of a cluster................................124
Storage Administrator Portal information cannot be exported.................................................125
Internet Explorer script error occurs in environment with 100 or more LUNs..............................125
HP MSA virtual disks displayed as local or unmanaged disks................................................125
Cannot configure datastore block size................................................................................125
Cannot configure HP MSA array when using user-created account..........................................125
Troubleshooting for VASA......................................................................................................126
VASA Provider Registration Related Issue.............................................................................126
Inspecting VASA Provider and vCenter Server Communication...............................................126
Alarm Type Message...................................................................................................126
Event Type Message....................................................................................................135
8 Support and other resources....................................................................141
Information to collect before contacting HP...............................................................................141
How to contact HP................................................................................................................141
Registering for software technical support and update service.....................................................141
How to use your software technical support and update service.............................................141
HP authorized resellers..........................................................................................................142
Related information...............................................................................................................142
9 Documentation feedback.........................................................................143
A Firewall port requirements.......................................................................144
B Creating a custom build plan...................................................................145
Glossary..................................................................................................148
Index.......................................................................................................150
6 Contents