HP LUN Configuration Manager XP Software - Manual (Page 138)

138 HP StorageWorks LUN Configuration Manager XP: user’s guide
Error conditions
The following table describes some general error conditions, along with the
recommended resolution for each item. If you are unable to resolve an error
condition, please call your HP representative.
Calling the HP Support Center
If you need to call HP customer support, provide as much information
about the problem as possible, including the circumstances surrounding the
error or failure and the exact content of any error messages displayed on the
host system.
If the Remote Control is installed on a remote console PC, check the R-SIM
window and note the reference codes and severity levels of recent R-SIMs.
It may help the HP representative in diagnosing the problem if you copy the
remote console configuration information onto floppy diskettes, using the
FDCOPY function and give the diskettes to the representative. See the
Remote Console User's Guide for instructions on using FDCOPY.
Error condition Recommended action
Remote control will not add or
connect with an array. Check the cabling and the LAN. Make
sure that both the computer and LAN
cabling are firmly attached and the
LAN is operating properly.
The remote console PC
experiences an error. Close the Remote Control application
and all other applications. Then restart
the PC.