Vaddio Recessed Ceiling Conversion User Manual
Page 6
CeilingVIEW Recessed Ceiling Installation Kit 341-264 Rev. B
Page 6 of 6
CARE AND CLEANING
• Do not attempt to take the products in these systems apart. There are no user-serviceable components.
• Keep these devices away from food and liquid, and do not spill liquids on the products
• For smears or smudges on the lens, wipe with a clean, soft cloth - see Polycom user guide for details.
Do not use any abrasive chemicals on the camera body at any time.
OPERATING AND STORAGE CONDITIONS
Do not store or operate the CeilingVIEW products under the following conditions:
• Temperatures above 40°C (104°F) or below 0°C (32°F), for Indoor Use Only
• High humidity, condensing or wet environments
• Dusty
environments
• In inclement weather
• Under severe vibration
WARRANTY INFORMATION
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants this product against defects in materials and
workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives notice of such defects during the
warranty period, they will, at their option, repair or replace products that prove to be defective.
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the customer,
customer applied software or interfacing, unauthorized modifications or misuse, operation outside the normal environmental
specifications for the product, use of the incorrect power supply, improper extension of the power supply cable or improper site
operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without charge if the unit is under warranty and
is found to be defective. If the product is out of warranty, Vaddio will test then repair the product or products. The cost of parts and labor
charge will be estimated by a technician and confirmed by the customer prior to repair. All components must be returned for testing as a
complete unit. Vaddio will not accept responsibility for shipment after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the criteria for repair costs and/or
replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail support at
or online at
www.vaddio.com
.
Return Material Authorization (RMA) number -
Before returning a product for repair or replacement, request an RMA from Vaddio’s
technical support. Provide a technician with a return phone number, e-mail address, shipping address, and product serial numbers and
describe the reason for repairs or returns as well as the date of purchase and proof of purchase. Include your assigned RMA number in
all correspondence with Vaddio. Write your assigned RMA number on the shipping label of the box when returning the product. Please
see Vaddio’s website for current RMA policies and procedures.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if the product has been
disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power supply cable on the
secondary side (low voltage side) to extend the power to the device (camera or controller) voids the warranty for that device.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance charges or accept any responsibility for
laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and insurance charges for all items
under warranty but will not assume responsibility for loss and/or damage by the outbound freight carrier. If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for all out of warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry
standard practices.
9433 Science Center Drive, Minneapolis, MN 55428
Toll Free: 800-572-2011 ▪ Phone: 763-971-4400 ▪ FAX: 763-971-4464
www.vaddio.com
©2008 Vaddio - All Rights Reserved. Reproduction in whole or in part without written permission is prohibited. Specifications and pricing
subject to change. Vaddio, CeilingVIEW, and PowerRite are registered trademarks of Vaddio. All other trademarks are property of their
respective owners. Document Number 341-264 Rev B.