Kinesis FS32AJ-JSB Savant JSB Foot Pedal User Manual
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T
ROUBLESHOOTING AND
T
ECHNICAL
S
UPPORT
Status lights
If a problem is suspected, the first place to check is the status lights. If the green
LED displays a steady light, the unit is operating normally. If there is no LED
illuminated the unit is not powered. If the green LED is flashing, or if the red
LED is illuminated continuously, the unit is not ready and requires attention. It is
normal for the red LED to flash briefly every time a pedal is depressed.
Contacting Kinesis Technical Support
Contact Kinesis technical support only after you have read the entire User’s
Manual and still have problems or unanswered questions. You may contact
Kinesis Technical Support by E-mail ([email protected]), fax (425-402-8181),
or phone (800-454-6374 or 425-402-8100). Technical support hours are 8:30am
to 4:30pm Pacific time except weekends and holidays.
When you contact Kinesis, be prepared to document your purchase date, as well
as your product model number and serial number. Also know the brand and
model of your computer and your computer’s operating system.
Repairs by authorized repair centers only
This product should be repaired by authorized, qualified personnel only.
Unauthorized or inexpertly carried-out repairs may seriously jeopardize the
safety of the user (such as from fire danger) and may invalidate your warranty.
See Operating and Maintenance Guidelines.
Getting an RMA number prior to product repair
For any repair, whether or not it is covered by your warranty, you must contact
Kinesis to explain the problem, provide certain information, and get an RMA
number to write on your package. Packages sent to Kinesis without first
obtaining an RMA number may be refused, and the product will not be repaired
without information and instructions from the owner.
Packaging and Shipping
If you need to ship the Product, use its original or other packaging that protects it
against impact and shock. Be sure to contact Kinesis for an RMA number and
Kinesis’ shipping address. You should insure the package since Kinesis is not
responsible for items until they are received by the Kinesis repair center.
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