Troubleshooting & faqs – Jabra LINK 220/220а User Manual

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Hearing risk is evaluated as a function of both volume and duration. Therefore, the maximum sound level should

be lowered as the number of hours you spend using the headset increases. The enabler offer a choice of four

protection levels. These features protect your hearing by preventing acoustic shocks and limiting the maximum

noise exposure from the headset during your workday. This system is called Intellitone™, which is only available

from Jabra. All protection levels (including “none”) also feature Peakstop™, which offers protection against sudden,

loud audio spikes.
All three Intellitone levels above (other than “none”) meet and exceed de facto global protection levels, and are

compliant with NIOSH standards and EU health and safety codes of 85 dB(A).
In the Audio protection (Intellitone) area, mark the radio button for the Intellitone level that matches the number

of hours in which you use the headset each day.

Important: Check your local laws or regulations to find out whether a specific protection level is mandated in

your area.

Updating the enabler Firmware
Firmware updates can sometimes improve the performance of your enabler and/or add new features. Visit the

Jabra web site to find out if firmware updates are available for any of your Jabra products. You will be able to

download the updates from there as they become available.

WARNING: Do not remove the enabler from your PC while the firmware is being updated and make sure your

computer will not shut down or go into sleep or standby mode during the process. (Should a disconnection

unintentionally occur, please retry from step 1)

To apply a firmware update:
1. If you have not already done so, then attach your enabler to your computer.
2. If you have not already done so, then download the firmware update from Jabra and save it on your hard disk

or network in a location where you can see it from your computer.

3. On your PC, use the Start menu to run the firmware-update application of the Jabra PC Suite.
4. Follow the instructions on your screen to identify your enabler model, select the firmware update file and

apply it. See also the Jabra PC Suite online help for more details.

TROUBLESHOOTING & FAQS

Q: I cannot hear anything in my headset?
A: Make sure that the enabler is selected as audio device on both the computer in the Control Panel and in the

application you are using.

Q: My computer does not detect the enabler?
A: Try to insert the enabler in another USB port.
If you are using Macintosh – Go to System preferences on your computer. When inserted you can select the

enabler in the Sound menu under Output and Input.

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