Drew Technologies MongoosePr JLR - Manual (Page 13)

13
Troubleshooting and Support
The Mongoose Pro gets power from your computer’s USB port. LEDs
inside the OBDII shell indicate the status of the Mongoose Pro.
Flashing green LED, typically means that Windows has found the
device and the drivers are installed correctly. If the green light is
flashing, but you cannot connect to Mongoose Pro, contact technical
support.
Continous red LED, usually means that the drivers have not been
installed, or have not been installed correctly. Try reinstalling the
drivers.
No LED lights when connected to a PC, may indicate a failure of the
Mongoose Pro device. Try connecting your Mongoose Pro to another
computer. If no LEDs light up on Mongoose Pro during this second
test, then contact technical support.
If these issues have been addressed and verified, and you are still
having trouble, email
[email protected]
If all else fails...
Drew Tech is available Monday through Friday during eastern-time
business hours, to answer technical support questions. Please email
[email protected] if you need assistance.
If technical support finds it necessary to return the Mongoose Pro for
repair, you will be asked for your contact information and provided
with a Return Merchandise Authorization number (RMA#) that Drew
Technologies will use to track the unit through the repair department
back to you. Please write this number on the outside of your
shipping box so it can be routed to the correct department. If the
necessary repair is not covered by Drew Technologies' warranty, you
will be contacted for payment arrangements.
If your Mongoose Pro was purchased from an OEM equipment
supplier, you may want contact your supplier first for warranty and
support claims.