Warning, Platinum luxury-lift, Additional operating features – La-Z-Boy Platinum Luxury-Lift Power Recliner User Manual

Page 12: Troubleshooting

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Platinum Luxury-Lift

®

Additional Operating Features

Power Transformer Over-Current Protection
The Platinum series lift chairs are equipped with over-current protection. This feature prevents damage
to the motors and electronics if there is an overload, short circuit or ground fault. Should the system
detect an over-current, the system shuts down and the chair stops functioning.

If the over-current protection is activated, stop pressing the button or toggle in use. The system should
reset automatically. If you believe the chair is not being overloaded, or experiencing a short circuit or
ground fault, you may restart the function of the chair after the button or toggle has been released.
Should the over-current protection trip repeatedly, refer to the Troubleshooting section in this manual.

Additionally, the power supply includes a green LED status light to indicate power is being supplied
to the system. If the light is

not illuminated, no power is being supplied to the system. Refer to the

Troubleshooting section in this manual if the power supply is plugged in, but the green light is
not illuminated.
Automatic Homing Details:
The lift chair system is programmed to detect the position of the chair. In the event of a power
interruption, the automatic homing feature will return a lifted or reclined chair to its home (neutral)
position when power is restored. Depending on the chair’s position when power is restored, the homing
program may completely recline the chair before it is returned to the home (neutral) position. The hand
wand’s backlighting will not be illuminated when the chair is cycling in the automatic program. If the chair
is already in the home position, the automatic homing feature will not activate and the chair
will not move.

Avoid pressing any buttons or the toggle on the hand wand while the chair is operating in the automatic
mode, finding the home position. If a button or the toggle is pressed during the automatic homing, the
backlights will flash, indicating the program has been interrupted, and the chair is not in normal operation.

If the program is interrupted (hand wand backlights are flashing), do one of the following to manually
reset the system:
1. Unplug the power transformer from the electrical outlet, wait at least (3) seconds, then plug the

power transformer directly into the power outlet.

-- OR --

2. Press and release one button or the toggle on the hand wand. This will close the legrest if extended.

Then, press and hold the RECLINE button to lower the chair in a descending motion, which allows it
to find its position. Once the chair finds its position, the backlights stop flashing and the legrest
function is available—the chair is in normal operation mode.

– To reduce the risk of serious injury:

• Do not attempt to disassemble or service the pump or motor; no serviceable parts are

inside. Contact your La-Z-Boy

®

dealer for service.

• Check the condition of the power transformers, electrical cords, plugs and connectors

monthly. Keep the power transformers and electrical cords away from heat sources.
Never operate the unit with a damaged power transformer, electrical cord, plug or
connector. Contact your La-Z-Boy

®

dealer for service.

• The 1PL and 1PM lift chairs are intended for a single occupant, not exceeding 350 pounds.

Do not operate the chair with more than one occupant in or on any part of the chair.

WARNING

Troubleshooting for Legrest Operation

If the legrest stops moving while closing, and all other functionality of the lift chair is operating,
the legrest may have encountered an obstruction.
1. Check to make sure there are no obstructions. Lift and hold the legrest up, look for obstructions

and remove them.

2. The legrest uses spring tension to close, and will close quickly when the obstruction is

removed and the legrest is released. Release the legrest slowly to prevent it from slamming shut.

If there are no obstructions and the legrest still does not close properly, contact your La-Z-Boy

®

dealer for service.

Troubleshooting for Lift and Recline Operation

If the lift or recline features do not work, check the following:
1. Make sure the 120 volt power cord is plugged into an electrical outlet.
2. Check the power transformer to make sure the green LED power indicator light is on.
3. Make sure the electrical outlet is working. For example, make sure there are no blown

fuses or tripped circuit breakers.

4. Make sure all the connections are secure; refer to the Assembly Instructions.
5. Make sure the electrical cords are not crimped or pinched. Make sure the electric

cord or plug is not damaged.

6. Make sure the operating capacity has not been exceeded and there is only one

occupant in the chair; refer to the Operating Instructions.

Platinum Luxury-Lift

®

Troubleshooting

(Troubleshooting Continued)

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