ThingMagic Astra - Manual (Page 72)

Appendix D: Troubleshooting
Astra User Guide 72
Appendix D: Troubleshooting
Troubleshooting Table
Table 9: Common Problems and Solutions
Reset to the Default Configuration
If you are experiencing a problem with the reader and are having difficulty pinpointing the
cause, it is useful to return the reader to a known state. The easiest method of doing this
is to reinstall the running version of firmware using the
Firmware Upgrade Utility with
“Revert to default settings” selected.
Problem Path to Solution
Cannot connect to reader over network • Check your network settings by Analyzing the Boot
Logs to make sure you’re trying the correct IP address.
• If the settings are wrong, try to Using Safe Mode to get a
known network configuration,
• or Reset to the Default Configuration and start the
configuration over.
Reader is not reading tags • Verify LEDs are blinking according to Interpreting the
Reader Indicator LED
• If they are, indicating active RF, make sure tags are in range.
• Check antenna cables
• Try known good Gen2 tags
• Increase Reader RF Power
Reader error LED stays on Following Collecting Diagnostic Data for ThingMagic
Support and send to support.
Read “Performance” is slow Performance, as it relates to tag reading, is very usecase
dependent. Typically, it comes down to whether you are
trying to read lots of tags oncez or a few tags repeatedly. If
the reader settings aren’t correct for your usecase the
performance will appear poor.
• See the MercuryAPI Programmer’s Guide | Performance
Tuning section for details about settings.
• Use the Universal Reader Assistant | Options | Advanced ... |
Gen2 Settings to modify the settings for your usecase.