Microtel CellStat v.1.22 User Manual

Page 26

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MICROTEL

CellStat

TM


24

(e.g. US Bank), or from the carrier’s web site. You will need to know the phone number
and the carrier that is printed on the label.

In addition to minutes being depleted from your dialer’s prepaid cellular account due to
the dialer’s usage of the cellular account, minutes also expire after fixed time periods.
The dialer is commissioned with $100 of prepaid cellular minutes at the factory; this
initial account expires after one year. Therefore, check the expiration date by calling
either the toll-free Cingular or T-Mobile service center numbers (depending upon which
carrier is printed on the label shown in Figure 3), given here:

Cingular GoPhone Pay As You Go Service Number:

1-800-901-9878


T-Mobile To Go Customer Service Line:

1-877-778-2106


Again, in both cases you will need to know the cellular phone number of your dialer; this
is printed on the label located near the cellular antenna on the upper left-hand side of the
dialer enclosure (See Figure 3 in the Installation chapter).

When you refill your account, you will be told the new expiration date. Keep track of
this. The dialer only keeps track of the dollar balance, not the expiration date. The
reason is that the expiration dates vary depending upon the carrier, the number of minutes
already purchased, and often promotions. With Cingular, if you add more minutes before
your current expiration date, your remaining minutes/account balance will roll over to the
new expiration date.

Spoken Fault/Error Messages


During an alarm callout or when checking the system status the dialer may annunciate
error messages other than those recorded for the four input channels. The following is a
description of their meanings and actions to take:

Dialer Spoken Message

User

Action

“Data Error”

Review all dialer configuration data and telephone

numbers. Re-entering at least one will clear the fault.


“Cellular Status Error”

The internal cellular modem may not have initialized

correctly upon power on. Power cycle the dialer, then

check status with the *00 command. If the fault persists

there may be a faulty cable connection to the cellular

modem. Call Microtel Technical Support: 1-225-303-0436


“Cellular Balance Fault”

The cellular prepaid balance is below $5. See the

instructions above to refill the account.

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