Returns procedure, Claims, Eturns – ILUMINARC Ilumipanel™ 28 IP User Manual
Page 17: Rocedure, Laims, Contact us
Ilumipanel 28 IP Optic RGB User Manual (Rev. 6)
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Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #).
Products returned without an RMA # will be refused. Call ILUMINARC™ and request RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from
inadequate packaging is the customer’s responsibility. ILUMINARC™ reserves the right to use its
own discretion to repair or replace product(s). As a suggestion, proper UPS packing or double-boxing
is always a safe method to use.
Note:
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
Contact Us
WORLD HEADQUARTERS - ILUMINARC®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 923-3680
Fax:
(800) 544-4898
Technical Support
Voice:
(800) 762-1074
Email:
World Wide Web
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
World Wide Web
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice:
+52 (728) 285-5000
Technical Support
Email:
World Wide Web
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice:
+32 9 388 93 97
Technical Support
Email:
World Wide Web
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux, contact the dealer of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.