Daktronics AB-1600-1.5,2.5 - Manual (Page 67)

Maintenance & Troubleshooting
4-31
Part Description Daktronics Part No.
Cat-5 Cable from DD to CD (Length Will Vary)
10-Foot W-1383
20-Foot W-1406
30-Foot W-1446
40-Foot 0A-1000-0101
4.27 Daktronics Exchange/Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an exchange and a repair
and return program. The exchange program reduces down time by providing timely replacement of
key components. Daktronics provides this service to qualified customers who follow the program
guidelines explained below. It is our pleasure to provide this service to ensure you get the most from
your Daktronics products. Please call our Help Desk (1-800 / 843-9879) if you have any questions
regarding the exchange program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with you to solve the
equipment problem. You will work together to diagnose the problem and determine which exchange
replacement part to ship. If, after you make the exchange, the equipment still causes problems, please
contact our Help Desk immediately.
If the replacement part fixes the problem, package the defective part in the same packaging the
replacement part arrived in, fill out and attach the enclosed UPS shipping document and RETURN
THE PART TO DAKTRONICS. (You may use the same box and packing the exchange part
shipped in.) This will speed up the transaction and alleviate confusion when the failed component
arrives at Daktronics. (Daktronics expects immediate return of the exchange part if it does not solve
the problem.) For most equipment, we will invoice you for the replacement part at the time it ships.
This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment damaged due to acts of nature or causes other than
normal wear and tear.
If you do not ship the defective equipment to Daktronics within 30 working days from the invoice
date, we will assume you are purchasing the replacement part and will invoice you for it. This second
invoice represents the difference between the exchange price and the purchase price of the equipment.
This amount is due when you receive the second invoice. If you return the exchange equipment after
30 working days from invoice date, we will credit you for the amount on the second invoice minus a
restocking fee.
]
] ] ]To avoid a restocking charge, please return the defective equipment within 30 days from the
invoice date.