InSinkErator HC3300 - Manual (Page 7)

Tap: 2-year warranty
SWT-FLTR (tank used with filter): 2-year warranty
SWT (tank used without filter): 1-year warranty
This warranty is provided by InSinkErator, a division of Emerson Electric Co., ( “InSinkErator” or “Manufacturer” or
“we” or “our” or “us”) to the original consumer owner of the InSinkErator product with which this warranty is provided
(the “InSinkErator Product”), and any subsequent owner of the residence in which the Product was originally installed
( “Customer” or “you” or “your”).
InSinkErator warrants to Customer that your InSinkErator Product will be free from defects in materials and workmanship,
subject to the exclusions described below, for the
“Warranty Period”, commencing on the later of: (a) the date your
InSinkErator Product is originally installed, (b) the date of purchase, or (c) the date of manufacture as identified by your
InSinkErator Product serial number. You will be required to show written documentation supporting (a) or (b). If you are
unable to provide documentation supporting either (a) or (b), the Warranty Period commencement date will be determined
by Manufacturer, in its sole and absolute discretion, based upon your InSinkErator Product serial number.
What is Covered
This warranty covers defects in materials or workmanship, subject to the exclusions below, in InSinkErator Products used
by a consumer Customer for residential use only, and includes all replacement parts and labor costs. YOUR SOLE AND
EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE
INSINKERATOR PRODUCT.
What is not Covered
This limited warranty does not extend to and expressly excludes:
• Losses or damages or the inability to operate your InSinkErator Product resulting from conditions beyond the
Manufacturer’s control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence
(other than Manufacturer’s), failure to install, maintain, assemble, or mount the InSinkErator Product in accordance
with Manufacturer’s instructions or local electrical and plumbing codes.
• Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust,
scratches, dents or comparable and reasonably expected losses or damages.
In addition to the above exclusions, this warranty does not apply to InSinkErator Products installed in a commercial or
industrial application.
No Other Express Warranty Applies
This warranty is the sole and exclusive warranty provided to the Customer identified above. No other express warranty,
written or verbal, applies. No employee, agent, dealer, or other person is authorized to alter this limited warranty or make
any other warranty on behalf of Manufacturer. The terms of this warranty shall not be modified by the Manufacturer, the
original owner, or their respective successors or assigns.
What we will do to Correct Problems
If your InSinkErator Product does not operate in accordance with the documentation provided to you, or you have questions
concerning your InSinkErator Product or how to determine when service is needed, please see attached Service Agency List.
The following information must be provided as part of your warranty claim: your name, address, phone number, your
InSinkErator Product model and serial number, and if necessary, upon request, written confirmation of either: (a) the date
shown on your installation receipt, or (b) the date shown on your purchase receipt.
Manufacturer or its authorized service representative will determine, in its sole and absolute discretion, if your InSinkErator
Product is covered under this warranty. You will be given the contact information for your closest authorized InSinkErator
Service Center. Please contact your InSinkErator Service Center directly to receive in home warranty repair or replacement
service. Only an authorized InSinkErator service representative may provide warranty service. InSinkErator is not responsible
for warranty claims arising from work performed on your InSinkErator Product by anyone other than an authorized
InSinkErator service representative.
If a covered claim is made during the Warranty Period, Manufacturer will, through its authorized service representative, either
repair or replace your InSinkErator Product. Cost of replacement parts or a new InSinkErator Product, and cost of labor for
repair or installation of the replacement InSinkErator Product are provided at no cost to you. Repair or replacement shall
be determined by Manufacturer or its authorized service representative in their sole discretion. All repair and replacement
services will be provided to you at your home. If Manufacturer determines that your InSinkErator Product must be replaced
rather than repaired, the warranty on the replacement InSinkErator Product will be limited to the unexpired term remaining in
the original Warranty Period.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE
REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING
ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE
INSINKERATOR PRODUCT OR THE MANUFACTURER’S OR ITS AUTHORIZED SERVICE REPRESENTATIVE’S NEGLIGENCE.
MANUFACTURER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT,
REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT,
NEGLIGENCE, STRICT LIABILITY, OTHER SORT OR OTHERWISE), SHALL MANUFACTURER’S LIABILITY TO YOU EXCEED
THE PRICE PAID BY THE ORIGINAL OWNER FOR THE INSINKERATOR PRODUCT.
The term "consequential damages" shall include, but not be limited to, loss of anticipated profits, business interruption, loss
of use or revenue, cost of capital or loss or damage to property or equipment.
WARRANTY INFORMATION TROUBLESHOOTING
WHAT TO DO
Water and steam
spits forcefully from
spout without turning
on the tap.
• Unit is boiling.
May be normal during initial set-up.
• Depress tap lever to release some water from the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils at
lower temperatures.
Water is not hot. • The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure the unit is connected to a properly earthed
(grounded) electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
• Adjust the thermostat slowly, then depress or twist tap
handle for 20 seconds to bring in fresh water to be heated
at the new setting. Allow 5-7 minutes for water to reach
new temperature.
Water comes out of vent
instead of spout
• Outlet tube is blocked. • Check that outlet tube is not kinked, twisted or pinched.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
intermittently.
• The expansion chamber is not
draining properly due to low
water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping does not stop after a few
minutes, check the supply valve to ensure it is fully open
and there are no obstructions in the water line reducing
the pressure below 172 kPa (1.7 bar; 25 psi). i.e., a poorly
mounted saddle valve, a clogged water filter, or a partially
opened shut-off valve.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
constantly.
• Debris in the water line may be
in the tap valve seat causing a
slow water leak.
• Unscrew spout end piece and clean out any debris.
• Depress or twist lever 7-10 times to flush tap & lines.
Divided stream. • Debris in the end piece. • Unscrew spout end piece and clean out any debris.
PROBLEM POSSIBLE CAUSE
LED green light on
front of tank does
not illuminate.
• The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure that the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water discoloration/
rusty appearance.
• Corrosion of unit. • Unplug and drain as described in the Seasonal Storage/
Drainage Section on page 6 of this manual. If the water
discoloration remains after draining and refilling unit,
discontinue use and contact an authorised InSinkErator
service agent.
FILTRATION ISSUES
Water taste or odour.
New filter does not fit.
The filter leaks.
No water flow or low
water flow.
• Filter water flow direction is wrong.
• Filter needs to be flushed out.
• Life of filter has expired.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Life of filter has expired.
• Review filter tube connection instructions.
• Depress or twist the tap and run until the water is cold.
• If there is no change, replace filter cartridge.
• Take out the new filter, put in old filter.
• Remove, inspect, reinstall filter cartridge.
• Test unit by reinstalling old filter and rotating to full stop.
Check for leaks.
• Replace filter cartridge. See page 6.
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