HiFi Works BlueSoleil - Manual (Page 40)

6 – Technical Support
6 Technical Support
If you have trouble installing or using the USB Adapter or Connection Kit with Bluetooth
Wireless Technology, Socket has two technical support resources you can use:
6.1 Socket On-Demand Support (SOS)
Socket On-Demand Support provides the quickest turnaround time and is the best place to start
for technical support. Because it’s interactive, this virtual technical support assistant focuses in
on your specific problem to provide the specific answers you need. To access Socket
On-Demand Support, please visit:
www.socketcom.com/support and click on the SOS icon.
If SOS cannot answer your inquiry, you will have the opportunity to submit your question(s) to a
technical support engineer after the session. Your interactive session will be saved for reference.
Note: To help expedite live tech support, you will be asked to register your product and provide
some system configuration/environment information.
6.2 Live Technical Support
IMPORTANT! To obtain technical support for your product, you must first register
your product online at
www.socketcom.com/prodreg !
Once you have registered your product, you can contact Socket’s technical support department
by submitting an email inquiry through the online support system. After product registration, you
will be presented with an option to 'submit a problem'. Click on this option to follow the online
process to submit an email request for technical support. If we are unable to resolve your support
inquiry via email, we can arrange for a technical support representative to call you at a specific
time.
Please refrain from disassembling the USB Adapter or CompactFlash card. Disassembly of these
devices will void the product warranty
BlueSoleil 1.4.9 Page 37