Troubleshooting basic problems – HP Jornada 820 User Manual

Page 146

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HP Jornada H/PC User’s Guide

Troubleshooting basic problems

If you have a specific problem, review the information
below to see if you can find the answer quickly. Or, visit the
HP Jornada Web site at www.hp.com/handheld for current
information about common difficulties.

Problem

Diagnosis / Remedy

HP Jornada does

Battery power is too low to run device.

not turn on when

Connect to AC power, and then turn on

not connected to

your HP Jornada. (Charge the battery

AC power.

regularly to avoid running out of battery
power.)

Battery runs out

You are using your HP Jornada in ways

of power

that drain the batteries quickly.

very quickly.

See the Managing battery power
section in chapter␣ 7.

HP Jornada does

The HP Jornada is designed to stay on

not auto-

while connected to a computer.

suspend when

This is the correct behavior. No action

connected to a

is needed.

desktop PC
or when using
the modem.

HP Jornada

Batteries are too low to run device. When

automatically

a critically low battery-power condition is

shuts down.

encountered, the HP Jornada initiates a
safety shutdown. Connect to AC power
and charge the main battery. Do not
remove the backup batteries before
charging the main battery.

HP Jornada does

HP Jornada is locked up. Connect the

not turn on when

HP Jornada to external power, and

connected to

perform a soft reset. (See the Resetting

AC power.

section in this chapter.)
(Caution: You may lose any unsaved data
when performing a soft reset.)

Chapter8.p65 0108

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