Roadside assistance program, Roadside assistance program -6 – GM Chevrolet Avalanche User Manual
Page 474
Roadside Assistance Program
As the owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Call Chevrolet’s
Roadside Assistance at 1-800-CHEV-USA,
(1-800-243-8872) 24 hours a day, 365 days a year to
speak with a Chevrolet Roadside Assistance
representative.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
•
Fuel Delivery: Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
•
Lock-out Service (identification required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles (16 km).
•
Emergency Tow: Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
•
Flat Tire Change: Installation of a spare tire will be
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.
•
Jump Start: No-start occurrences which require a
battery jump start will be covered at no charge.
•
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
•
Your name, home address, and home telephone
number.
•
Telephone number of your location.
•
Location of the vehicle.
•
Model, year, color, and license plate number.
•
Mileage, Vehicle Identification Number (VIN), and
delivery date of the vehicle.
•
Description of the problem.
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