Mitel 5550 IP Console - Manual (Page 50)

44 ♦ Advanced Features
Operator Absent/Present Status
You can change the Operator status to Absent when you plan to be
away from your desk and do not want calls sent to your console. All
new and waiting calls will ring another destination determined by
system programming.
To change the Operator Present/Absent status
• Select the state you want from the list in the Console Status
area.
If you are the only Attendant on the system and you attempt to change
the console status to Absent, a warning message will appear on your
screen: ‘Absent Feature Disallowed for Last Attendant. Select Night
Service.’ For more information about Night Service, see page 40.
Note: Unplugging the handset or headset will automatically change
the Attendant Status to Absent. See Unplugging Handset or Headset
on page 10 for more information.
Override
You can interrupt a busy extension or intrude on a busy outside line.
To intrude on a busy extension
1. Press [Override].
All parties in the conversation hear Override Tone (a brief tone
every six seconds) for as long as you are connected to the call.
Everything you say is overheard by all connected parties.
The message ‘Feature not allowed’ appears if your Class of
Service does not allow you to override the extension.
2. After the override, you may,
• press Release to disconnect the console from the call.
Or
• press Cancel to reconnect to the call in Source and discon-
nect from the call in Destination.
To intrude on a busy trunk (outside line)
1. Dial Individual Trunk Access Code.
2. Dial trunk number.
For a list of trunk numbers, use the Trunk Group Status Display
feature described on page 48.
3. Press [Override].
The callers hear Override Tone as long as you are connected to
the call. When they hang up, the line is available for your use.
Questions about Operator Absent/Present Status
What happens to my calls when I activate Operator Absent?
All new and waiting calls to your console are automatically rerouted to
programmed destinations. Calls that you may have put on hold will time-out
and either be given reorder tone or redirected to the programmed
destination. However, you can still originate calls.
Note: If a console has not processed a call after a programmable time-out
period, the console status automatically changes to Operator Absent.