Shark V1950Q - Manual (Page 7)

11
OPERATING INSTRUCTIONS
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
SWEEPER WILL
NOT OPERATE
1. Batteries discharged.
2. No power in electrical
outlet supplying charging
adapter.
3. Unit needs servicing.
4. Battery misplaced.
5. Brush roll jammed.
1. Charge unit.
2. Check fuse or breaker.
Replace fuse/reset breaker.
3. Call Customer Service at
1 (800) 798-7398.
4. Ensure that the wire terminal
connectors are securely
attached.
5. Clear any obstruction from the
rotating brush. Turn unit off for
10 seconds, and then restart.
SWEEPER WILL
NOT PICK-UP 1. Dust container is full.
2. Unit needs recharging.
1. Empty dust container.
2. Charge unit.
DUST ESCAPING
FROM SWEEPER
1. Dust container is full. 1. Empty dust container.
ROTATING BRUSH
WILL NOT PICK UP 1. Unit clogged.
2. Dust container is full.
1. Check for excessive material
on brush or in bottom of
sweeper. Remove obstruction
from brushes and/or sweeper.
2. Empty and clean dust
container.
SWEEPER WILL
NOT CHARGE
1. Electrical outlet not
working.
2. Charging Adapter not
working.
3. Batteries no longer
functioning.
4. Unit left in “On” position.
1. Check to ensure outlet is
working properly. (Easily
checked by plugging in
another appliance.
2. Replace charging adapter.
3. See battery disposal.
4. Press switch to “Off”.
Model
V1950Q
Printed in China 12
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, return the complete appliance and accessories, freight prepaid. For Customer
Service support, call 1 (800) 798-7398.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC
will repair or replace it free of charge. Proof of purchase date and $ 7.95 to cover the cost of return
shipping and handling must be included. *
Non-durable parts including, without limitation, dust cups and brushes which normally require
replacement are specifically excluded from warranty.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement
of the unit at our option. This warranty does not cover normal wear of parts and does not apply to
any unit that has been tampered with or used for commercial purposes. This limited warranty does
not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging
or mishandling in transit. This warranty does not cover damage or defects caused by or resulting
from damages from shipping or repairs, service or alterations to the product or any of its parts,
which have been performed by a repair person not authorized by EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/or
conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the
specific obligations expressly assumed by it under the terms of the limited warranty. In no event is
EURO-PRO Operating LLC liable for incidental or consequential damages of any nature
whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you
.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address
and phone number with a note giving purchase information, model number and what you
believe is the problem with item. We recommend you insure the package (as damage in
shipping is not covered by your warranty). Mark the outside of your package “ATTENTION
CUSTOMER SERVICE”.
We are constantly striving to improve our products, therefore
the specifications contained herein are subject to change without notice.

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OWNERSHIP REGISTRATION CARD
Please fill out and mail the product registration card within ten (10) days of purchase. The
registration will enable us to contact you in the unlikely event of a product safety notification. By
returning this card you acknowledge to have read and understood the instructions for use, and
warnings set forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St Laurent, Qc, H4S 1A7
_______________________________________________________________________
Appliance model
_______________________________________________________________________________
Date purchased Name of store
_______________________________________________________________________________
Owner’s name
_____________________________________________________________________________
Address City
State Zip Code
V1950Q