Password problems – Palm Tungsten T Handhelds User Manual
Page 272
Appendix B
Frequently Asked Questions
262
Password problems
Problem
Solution
I forgot the password, and my
handheld is not locked.
■
First, use the password hint to try and remember the
password. If this doesn’t help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password; the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
a.
Use the Palm Desktop software and the cradle/cable or
infrared communication to synchronize your data.
b.
Tap Forgotten Password in Security to remove the
password and delete all private records.
c.
Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.
I forgot the password, and my
handheld is locked.
■
First, use the password hint to try and remember the
password. If this doesn’t help or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
for more information.