Ringdale Minit 5250E - Manual (Page 33)

Copyright  2006 Ringdale User Manual, 62-400310001 Page 33
NETWORK PROBLEMS
This category of problems assumes that you have other users already using TN5250E
connections to the AS/400. If not, go to the PROBLEMS AT THE HOST section.
You are having a problem connecting to the AS/400. The first thing to do is make certain that
you can ping the AS/400 and that the AS/400 can ping your device. If you cannot, then you
have a network problem that has nothing to do with our software. We cannot help you to
troubleshoot all of your network problems, but this guide may help.
PROBLEM: Tried to connect the MinIT 5250E and it does not connect. When you try to ping
it fails with a message:
CAUSE: This means that there were no intelligent responses to the ping at all.
ACTION: Verify that the network cable is inserted properly. Try swapping with a known good
cable.
PROBLEM: Tried to connect the MinIT 5250E and it does not connect to the host.
You have verified all addressing, but still when you try to ping it fails.
CAUSE: This means that you are not accessing a valid IP address.
ACTION: Verify the MinIT 5250E’s Network/ IP address, Netmask, and Gateway. If you are
not on the same network, then you must be on the same network as the Gateway to the
AS400.
If using DHCP, verify that the DHCP server is up. You must power cycle the MinIT-5250E to
see the IP Address that you have been provided by the DHCP Server.