Tektronix Phaser 340 - Manual (Page 158)

Troubleshooting 6
User Manual 6-13
Network problems
Symptom Solution
The printer doesn’t
appear in the Chooser. ■ Always make network connections before turning on
the printer. Turn the printer off, wait at least 15 seconds
and turn the printer’s power on again.
■ Check the termination; refer to the documentation for
your network adapter or connector for information on
termination.
■ Check the configuration page to get the zone name
and printer name. Refer to “Printing the configuration
page” on page A-3. Make sure that the correct zone
and printer name have been selected in the Chooser.
■ If you have changed the printer’s name, did you make
it a unique name (not the same as any other printer in
the zone)?
■ Make sure that the correct network is selected in the
Network Control Panel.
Printing and installation problems
Symptom Solution
You have problems
printing from a specific
application. ■ Refer to the Phaser 340 Drivers and Utilities Printing
Reference for application-specific information.
■ You can get tips on printing from specific applications
(such as QuarkXPress and PageMaker) by contacting
HAL, the Tektronix automated information system.
HAL faxes you information immediately on applications
and other topics.
To receive a FAX catalog, call toll-free in the U.S.
1-800-835-6100 or dial direct (503) 682-7450.
For more information on HAL, see “Using the
automated fax systems” on page 6-4
.
Text prints in Courier
font.
The font you have specified is not available. The
standard Phaser 340 supports 17 resident fonts. An
additional 52 fonts are optionally available, for a total of
69 fonts. Other fonts must be downloaded or available
on a SCSI font disk. Refer to “Fonts” on page 3-31 and
to “Installing the printer’s software” on page 2-30.