ZyXEL Communications Prestige 2602R Series - Manual (Page 357)

Prestige 2602R Series User’s Guide
Chapter 38 Troubleshooting 357
Figure 227 Java (Sun)
38.5 Telephone Problems
Table 119 Troubleshooting Telephone
PROBLEM CORRECTIVE ACTION
The telephone port
won’t work or the
telephone lacks a
dial tone.
Check the telephone connections and telephone wire.
Make sure you have the Voice SIP Settings screen properly configured.
I cannot call from
one of the
Prestige’s phone
ports to the other
phone port.
You cannot call the SIP number of the SIP account that you are using to make a
call. The Prestige generates a busy tone and does not attempt to establish a call
if the SIP number you dial matches the outgoing SIP number of the phone port
you are using.
For example, if you set Phone 1 to use SIP account 1 and set Phone 2 to use
SIP account 2, then you can use Phone 1 to call to SIP account 2's SIP number
or Phone 2 to call to SIP account 1's SIP number.