GE P&W Mobile Water Treatment Systems - Membrane Performance Agreements - Manual

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FSMPA_EN.doc Dec-11
Fact Sheet
Membrane Performance
Agreement (MPA)
Builds on GE’s warranty and integrates a
performance guarantee with membrane
repair and replacement
What is a MPA?
A membrane performance agreement that:
• Guarantees the performance of the ZeeWeed* ul-
trafiltration membrane modules for up to a ten-
year period through planned arrangements for
membrane repair and replacement.
• Combines guaranteed membrane performance
and premium Lifecycle Services’ offerings together
for one monthly fee.
• Sets the stage for an efficient, performance focused
collaboration between the client’s operations team
and GE; creating a shared pursuit of continuous
improvement and maximum membrane life.
How can a MPA help me?
• Peace of mind knowing that membrane perfor-
mance is guaranteed for a ten-year period. A MPA
takes the hassle and expense out of unexpected
product repairs.
• Provides accountability; roles, responsibilities and
costs are clearly divided between the client and GE.
GE will assign you a Project Manager and a Process
Specialist. These individuals will work directly with
your team to help ensure your plant is running at its
best.
• Access to expertise; A MPA provides you with a
portfolio of premium services offerings that will
connect you with the best technical service team in
the industry. You will have access to teams of field
service, technical, process, and controls specialists;
all with the single goal of maximizing your plant’s
performance.
• Protect your investment against unexpected re-
pairs after the initial warranty period and miti-
gate the risk of costly repairs. A MPA offers you
more than a standard warranty; giving you en-
hanced protection from day one.
What is typically included in a MPA?
The scope for a MPA is customizable and will vary on
a customer’s needs and wants. Some of the items
are below:
• Membrane performance guarantee based on
pre-agreed process parameters
• Membrane replacement protocol based on con-
tracted terms
• A dedicated MPA Project Manager
• A dedicated Process Support Analyst
• 24/7 Technical Support
• Remote Monitoring & Diagnostics Services –
ZenoTrac* & ModuleTrac
• Scheduled service visits including repair and re-
placement visits if required
• GE will perform all membrane repairs throughout
the duration of the agreement using repair mate-
rials and tools supplied by GE
• Continuous improvement through the develop-
ment of operating protocol and process optimi-
zation with the help of a site dedicated GE
process specialist
• Emergency inventory of membrane modules and
module blanks kept on site to be used when re-
quired