Appendix b - how to get assistance – Impulse 3096 User Manual
Page 18
© Sealevel Systems, Inc.
- 16 -
DIO-16 User Manual
Appendix B - How To Get Assistance
Begin by reading through the Trouble Shooting Guide in Appendix A. If assistance
is still needed please see below.
When calling for technical assistance, please have your user manual and current
adapter settings. If possible, please have the adapter installed in a computer ready to
run diagnostics.
Sealevel Systems provides an FAQ section on its web site. Please refer to this to
answer many common questions. This section can be found at
Sealevel Systems maintains a Home page on the Internet. Our home page address is
test software updates, and newest manuals are
available via our FTP site that can be accessed from our home page.
Technical support is available Monday to Friday from 8:00 a.m. to 5:00 p.m. eastern
time. Technical support can be reached at (864) 843-4343.
RETURN AUTHORIZATION MUST BE OBTAINED FROM SEALEVEL
SYSTEMS BEFORE RETURNED MERCHANDISE WILL BE ACCEPTED.
AUTHORIZATION CAN BE OBTAINED BY CALLING SEALEVEL
SYSTEMS AND REQUESTING A RETURN MERCHANDISE
AUTHORIZATION (RMA) NUMBER.