ION Audio Tape Express + - Manual (Page 6)

6
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
USB device not powered.
If your device has a power button, make sure that the USB
device is powered on.
USB device not connected
to the computer.
Make sure the USB device is connected to a working USB
port on your computer. If already connected, try
reconnecting the device and restarting the software.
I am not hearing any audio
when I am recording and I
do not see the audio meters
moving.
Bad USB cable or bad USB
port. Try using a different USB cable. Also, try connecting the
USB device to a different USB port on your computer.
Audio output not set
correctly.
Make sure that your computer's soundcard is selected as
your playback device.
Windows XP: Click Start Menu Control Panel (or
Settings Control Panel in Classic View) Sound and
Audio Devices. Click the Audio tab and under Sound
playback, select your computer's soundcard as the default
device.
Windows Vista: Click Start Menu Control Panel (or
Settings Control Panel in Classic View) Hardware
and Sound Sound. Click the Playback tab and select
your computer's soundcard as the default device.
Windows 7: Click Start Menu Control Panel Sound.
Click the Playback tab and select your computer's
soundcard as the default device.
Mac: Click the upper-left "apple" icon then click System
Preferences Sound. Click the Output tab. From the
menu, select Internal Speakers if you are using the
computer's internal speakers or select Headphones if you
are using speakers or headphones attached to the
computer's 1/8" headphone output.
Computer speakers are
muted.
Turn up the volume on your computer speakers.
The music is playing and I
see the audio meters
moving but I am not hearing
any audio.
Computer speakers are not
connected. If using external speakers, make sure that they are
connected to your computer's soundcard.
Cartridge connection is not
secure.
If using a USB turntable, cartridge must be securely
connected to the tonearm whenever you are using the
turntable.
Vinyl record is dirty or
scratched. If transferring vinyl, try dusting off and gently wiping the
surface of the record before playing it.
Other software applications
are interfering with EZ
Vinyl/Tape Converter.
Close all applications, restart the computer, and only run
EZ Vinyl/Tape Converter while recording.
I am experiencing poor
sound quality.
Stylus may be worn.
Turntables only: If your stylus is over a year old or has
been used extensively, it may be broken or worn. Contact
the ION Audio parts department to purchase another
stylus.
The recording sounds loud
and distorted.
The gain level is too high.
The recording is barely
audible.
The gain level is too low.
If your USB device is equipped with a "gain" control, adjust
it appropriately. You can also adjust the gain slider in the
software next to the volume level meter (the loudest part of
the song should reach the orange part of the meter).
Most computer operating systems provide a recording input
level slider, which you can adjust:
Windows XP: (not available)
Windows Vista: Click Start Menu Control Panel (or
Settings Control Panel in Classic View) Hardware
and Sound Sound. Click the Recording tab and select
"USB Audio Codec" as the default device. Click
Properties. In the new window, click the Levels tab and
adjust the Microphone slider appropriately. We
recommend setting the level at "4."
Windows 7: Click Start Menu Control Panel Sound.
Click the Recording tab and select "USB Audio Codec"
as the default device. Click Properties. In the new window,
click the Levels tab and adjust the Microphone slider
appropriately. We recommend setting the level at "4."
Mac: Click the upper-left "apple" icon then click System
Preferences Sound. Click the Input tab. From the
menu, select your USB recording device and adjust the
Input Volume slider appropriately.