Milestone M10 - Manual (Page 9)

Milestone Husky M10 Administrator’s Manual
www.milestonehusky.com 8
Figure 10: Get support Information.
Get Support Information
At the bottom of the Edit Users screen you will see “Get Support Information.” This button
launches a function to gather information for troubleshooting and emails the information to
Milestone Support. If you are having a technical issue with your Milestone Husky M10 device
and need to send information to Milestone technical support, use this button. You will need
to have an email address in your administrator profile for this to function properly. If no email
address is entered, one will get an URL from where the Support File (zip) can be downloaded
(see screenshot below).
If you do not receive an email make sure that the following email [email protected]
is not caught in your email spam filter.
Email Notifications
It is possible to receive automatic email notifications from Milestone Husky M10 when system
changes occur – such as adding or deleting a camera. In order to receive email notifications,
make sure that your email is entered in your account information. To learn how to change
user account settings, see the section of this guide pertaining to User Accounts . If you would
like to stop email notifications, simply remove your email from your account information.