Troubleshooting, What to do when – Brother PT-18R User Manual

Page 61

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What to do when...

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TROUBLESHOOTING

What to do when...

Problem

Cause

Solution

The screen ‘locks’, or

the P-touch does not
respond normally.

Refer to “Resetting the P-touch” on page 53 and reset the

internal memory to the initial settings. If resetting the P-touch
does not solve the problem, disconnect the AC adapter and

remove the rechargeable battery for more than 5 minutes.

The display remains
blank after turning on
the power.

Is the AC adapter connected
correctly?

Check that the AC adapter
designed exclusively for
your P-touch is connected

correctly.

Are you using the correct AC
adapter?

Make sure that you are using
the AC adapter designed

exclusively for your P-touch
(included in package).

Is the rechargeable battery
fitted correctly?

Remove and re-fit the
rechargeable battery.

Is the rechargeable battery

charged sufficiently?

The battery’s charge may be

low. Charge the battery.
(The battery’s charge may
run low even when you are

not using the P-touch.)

The battery cannot be
charged.

Is the AC adapter connected
to the battery charger

correctly?

Check that the AC adapter is
connected to the battery

charger correctly.

Are the charging terminals
clean?

If they are not clean, turn off
the P-touch and wipe the
charging terminals with a dry

cloth or cotton swab.

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