Service and support – HP Integrity rx4640 Server User Manual
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NT, choose the Foundation Agents for Windows from the Windows 2000 and Windows NT
branch.
What capabilities do I get from the VCA alone?
Solution: The VCA provides a list of the
HP Web-enabled System Management Software
and firmware
installed on the local server. For the VCA to provide version control and software distribution
functionality, it must be configured to refer to a VCRM.
Does HP have any intention of disabling the Install icon on those components that do not
install silently or without user intervention in future releases?
Solution: Yes.
The VCA or VCRM display as links under the Integrated Agents list on the SMH, but the
application is missing from the version control category on the SMH's Home tab, or the
category does not display at all. When I click the link under the Integrated Agents, a page
displays indicating The application is not available.
Solution: On Windows, the associated Win32 service is stopped. You must restart the HP Version
Control Agent or HP Version Control Repository Manager's Win32 service on the server. If the
service is not set for automatic startup, then configure the service to start automatically. If the
service stopped unexpectedly, check the Windows NT Event Log as well as the application's
log for additional information.
On Linux, the associated VCA daemon process is stopped, and the VCA daemon can be restarted
by the root user running /etc/init.d/hpvca restart.
Service and support
Support for
(VCA) is provided as an adjunct to support of the underlying
hardware. The purpose of the HP Support page is to provide you with a variety of product-,
service-, and support-related resources. In particular, you can use this page to:
•
Go to
This website is devoted to Systems Management
Products. You will find a wealth of product- and service-related information on this portal.
•
Access links to HP’s support home page and World-Wide-Website locator for phone numbers,
online tools, and information.
•
Contact the HP Support Forum to get answers to your questions about HP products. The
HP Support Forum can be found at
.
Keeping good records of your configuration can significantly speed up the troubleshooting
process. Consult the following list when you obtain assistance from your HP service provider:
•
Management PC make, model, and serial number information
•
Operating system information, including version number, a list of all service packs that have
been applied, the Compaq SSD version, and Insight Management Agent's names and versions
that have been applied
•
Hardware configuration information:
— Survey Utility output or Inspect printout
— System Configuration Utility printout
— Description of any non-HP or non-Compaq equipment that is not shown on the Inspect
or System Configuration printout.
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Troubleshooting