Faxes can be received, but not sent, Message – HP LaserJet Pro 200 color MFP M276nw User Manual
Page 135
The control panel displays a Ready message with no attempt to send the fax
●
Check the fax activity log for errors.
a. Touch the
Fax
button, and then touch the
Fax Menu
button.
b. Open the
Fax Reports
menu.
c.
Open the
Fax Activity Log
menu.
d. Select the
Print Log Now
option.
●
If a phone is connected to the product, make sure that the phone is hung up.
●
Disconnect all other lines between the fax and the product.
●
Connect the product directly into the wall telephone jack and resend the fax.
The control panel displays the message "Storing page 1" and does not
progress beyond that message
●
Delete stored faxes from memory.
a. From the Home screen, touch the Setup button.
b. Open the
Service
menu.
c.
Open the
Fax Service
menu.
d. Select the
Clear Saved Faxes
item.
Faxes can be received, but not sent
Send fax and nothing happens.
1.
Check for a dial tone on the phone line by using the
Start Fax
button.
2.
Turn the product off then on.
3.
Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header
information.
a. From the Home screen, touch the Setup button.
b. Open the
Fax Setup
menu.
c.
Open the
Basic Setup
menu.
d. Open the
Fax Header
menu.
e. Enter the correct settings.
4.
Verify that any extension phones on the line are hung up.
5.
If using a DSL service, make sure that the phone line connection to the product includes a high-
pass filter.
ENWW
Solve fax problems
119