HP XP Business Copy Software - Manual (Page 100)

100 ShadowImage for the XP1024/XP128/XP12000/XP10000/SVS 200
• The T-VOL of the ShadowImage - FlashCopy pair is blocked.
Troubleshooting
General ShadowImage Troubleshooting
If an SI390 error code or message is displayed on the Command View management station or XP Remote
Web Console, refer to ” ShadowImage Error Window ” on page 100 for a description of the SI390 error
codes and recommended corrective action.
NOTE: Make sure to copy the SVP configuration information onto floppy disks) using the FD Dump Tool
and give the floppy disk(s) to HP service personnel.
The following table provides general troubleshooting instructions for SI390 operations.
ShadowImage Error Window
The SI390 Java applet program displays error messages on the Command View management station or XP
Remote Web Console when error conditions occur during SI390 operations. The ShadowImage Error
window displays the SI390 error code and message. To display the Error window, select the failed volume
Table 43 General ShadowImage troubleshooting
Error Corrective Action
SI390 operations do not function
properly.
Verify all SI390 requirements and restrictions are met.
Verify the XP1024/XP128/XP12000/XP10000/SVS 200 is powered on and
fully functional (NVS, cache, DFW).
Check all input values and parameters to verify that you entered the correct
information on the SI390 windows (for example, P-VOL and S-VOL IDs).
The volume pairs are not
displaying correctly.
Verify the correct CU image is selected.
An SI390 error message is
displayed on the Command View
management station or XP Remote
Web Console.
For a description of the error code, refer to ” ShadowImage Error
Window ” on page 100 .
There is a problem with the
management station.
Save the Java log file on the management station and report to HP technical
support.
For Windows 2000®, the Java log file is in the following place:
C:\Documents and Settings\login user ID\plugin131.trace
Exit the Web browser, close all other applications, and then restart the PC. If
the problem persists, verify that the PC’s operating system and LAN hardware
and software are properly configured.
The SI390 pair status is incorrect
(or unexpected).
The pair may have been suspended or deleted from the UNIX/PC server host
using RAID Manager. If not, the XP1024/XP128/XP12000/XP10000/SVS
200 detected an error condition during SI390 operations. Check the SVP
error log. If necessary, call HP technical support for assistance.
There is a pinned track on an
SI390 volume.
If a pinned track occurs on an SI390 S-VOL or T-VOL, the
XP1024/XP128/XP12000/XP10000/SVS 200 will suspend the pair. Contact
your HP account support representative for assistance in recovering pinned
tracks.
Only the Exit and Refresh buttons
are effective when accessing the
SVP from the Command View
management station or XP Remote
Web Console.
The SVP might not be ready or perform some write processes from the other
system. Wait for a while, and then click Refresh.