Downloading trace files using the fd dump tool, Restore file dialog box, Downloading trace files using the fd dump – HP StorageWorks XP Remote Web Console Software User Manual
Page 129: Tool, Figure 55
Figure 55 Restore File Dialog Box
Downloading Trace Files Using the FD Dump Tool
The Remote Web Console supports the FD Dump Tool function. The FD Dump Tool function is available
only to storage administrators, and enables storage administrators to download the Remote Web
Console configuration information from the SVP either onto a floppy disk or onto a hard disk drive.
The downloaded information (trace files) can be used by HP service representatives to diagnose
problems related to Remote Web Console operations for troubleshooting purposes.
Only storage administrators can use the FD Dump Tool. However, if a user ID or password includes
a symbol, this storage administrator may not be able to use the FD Dump Tool. In addition, if another
user (including the SVP user) is using the FD Dump Tool function, or a maintenance operation is being
performed, you cannot download trace files using the FD Dump Tool function.
If you are unable to resolve an error condition, copy the Remote Web Console configuration information
onto floppy disks using the FD Dump Tool function. Contact HP technical support (see “
” on page 160), and give the information on the floppy disks to the HP service
representative.
If you want to download trace files to see the configuration information, select the Refresh All ( )
command from the menu bar of the Remote Web Console first to refresh the configuration information,
and then use the FD Dump Tool function to perform the downloading operation.
To download the Remote Web Console configuration information (trace files) from the SVP:
1.
On the Tool Panel of the Remote Web Console computer, click Download Trace Files to open the
Download Trace Files dialog box.
The Login dialog box is displayed.
2.
Enter the user ID and password, and click Login.
The Download Trace Files dialog box is displayed (see
If the SVP is set to support SSL-encrypted communication, security messages might appear. For
details, see “
Using SSL-Encrypted Communication
3.
Click Normal Trace.
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