HP LaserJet 9000 Printer series - Manual (Page 36)

36 3 Problem solving ENWW
Resolving common problems
Common device problems
Situation Possible Reason
The device does not turn
on. z Make sure that the power cord is firmly plugged into the
2,000-sheet input tray.
z Turn the printer off, check all the cable connections, and turn
the printer on.
The printer does not
recognize the device or the
user LED on the device is
off. z Check the device power cord.
z Make sure that the device has been configured in the printer
driver.
z Check the HP Jet-Link connector.
z Print a configuration page to see if the device is operating
normally.
z If the printer still does not recognize the device, contact your
local authorized HP service provider. (
See “Service and
support” on page 61. )
The job was not stapled. z The stapler is out of staples and AUTO CONTINUE is set to ON .
z A single-page job was sent to the stapler; one-page jobs are
not stapled.
z The wrong size or type of paper was used for the job.
z More than 50 sheets of 75-g/m
2
(20-lb) media were sent to
the stapler, exceeding its capacity.
Note
Transparencies, envelopes, labels, and cut-sheet paper are
supported in the stacker bin. The stapler can staple jobs of 2 to
50 sheets of 75-g/m
2
(20-lb) media. If the job is thicker than this,
the job is ejected unstapled. The stacker bin can hold a maximum
of 1,000 sheets, depending on the paper size and weight.
z The stapler has bent or broken staples in the stapler head.
z A staple jam exists, or a staple jam was recently cleared (up
to two sequential jobs might not be stapled).
z The job was sent to a bin other than the stapler bin because
the wrong size or type of paper was used for the job.
z The interface cable to the stapler unit might be defective or is
not connected properly.