Online technical support, Preparing to call technical support – HP LE2001w 20-inch Widescreen LCD Monitor User Manual

Page 38

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Problem

Possible Cause

Solution

OSD Lockout is displayed.

The monitor's OSD Lockout
function is enabled.

Press and hold the Menu button for 10 seconds to
disable the OSD Lockout function.

Power Button Lockout is
displayed.

The monitor's Power Button
Lockout function is enabled.

Press and hold the power button for 10 seconds to
unlock the power button function.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community

forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to

http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call

technical support. Have the following information available when you call:

Monitor model number

Monitor serial number

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration

Name and version of the hardware and software you are using

30

Appendix A Troubleshooting

ENWW

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