HP ENVY 4501 e-All-in-One Printer - Manual (Page 76)

iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
72 Chapter 8 Solve a problem ENWW